The Client Experience and Success team (CXS) is a two-part organization focused on Client Experience (vision, strategy, and enablers) and Client Success (driving outcomes and long-lasting relationships). As a team, we are responsible for ensuring that our clients attain maximum value from Ensono’s solutions and services. We see no borders, move at a fast pace, and are never afraid to disrupt the status quo. We succeed when our clients succeed. As a Client Experience Analyst, you play a critical role in designing, supporting, and executing initiatives that enable an industry-leading client experience. Your clients are both internal and external.
 

Responsibilities 

• Entry-level role focused on data analysis, governance, and program management support. 

• Work as an individual contributor to drive forward client experience processes and initiatives. 

• Assist with tracking, analyzing, and reporting key client experience metrics such as Voice of the Client. 

• Serve as the subject matter expert and maintainer for CXS tools and collaboration platforms including Salesforce, Sharepoint, and Microsoft Teams.  

• Support and drive initiatives to increase automation and efficiency on the Client Experience team.  

• Champion our program effectiveness, industry standards, processes, and other useful experiences to ensure consistency. 

• Stay informed of the latest industry news, trends, products, services, competitors and existing and emerging technologies that may impact present and future client performance. 

Qualifications 

• Proactive. Self-motivated. Introduces new ideas and opportunities without instruction to do so. 

• Highly analytical with experience in data analysis.  

• Strong multi-tasking abilities with an ability to wear many hats and shift focus/priorities throughout the day. 

• Proficiency in Microsoft Office Suite tools with an emphasis on Excel and PowerPoint. 

• IT Service Management, IT storage, and / or Salesforce experience a plus.