Associate - Client Experience Analyst at Ensono

| West Suburbs
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The Client Experience and Success team (CXS) is a two-part organization focused on Client Experience (vision, strategy, and enablers) and Client Success (driving outcomes and long-lasting relationships). As a team, we are responsible for ensuring that our clients attain maximum value from Ensono’s solutions and services. We see no borders, move at a fast pace, and are never afraid to disrupt the status quo. We succeed when our clients succeed. As a Client Experience Analyst, you play a critical role in designing, supporting, and executing initiatives that enable an industry-leading client experience. Your clients are both internal and external.
 

Responsibilities 

  • Entry-level role focused on data analysis, governance, and program management support. 

  • Work as an individual contributor to drive forward client experience processes and initiatives. 

  • Assist with tracking, analyzing, and reporting key client experience metrics such as Voice of the Client. 

  • Serve as the subject matter expert and maintainer for CXS tools and collaboration platforms including Salesforce, Sharepoint, and Microsoft Teams.  

  • Support and drive initiatives to increase automation and efficiency on the Client Experience team.  

  • Champion our program effectiveness, industry standards, processes, and other useful experiences to ensure consistency. 

  • Stay informed of the latest industry news, trends, products, services, competitors and existing and emerging technologies that may impact present and future client performance. 

 

 

Qualifications 

  • Proactive. Self-motivated. Introduces new ideas and opportunities without instruction to do so. 

  • Highly analytical with experience in data analysis.  

  • Strong multi-tasking abilities with an ability to wear many hats and shift focus/priorities throughout the day. 

  • Proficiency in Microsoft Office Suite tools with an emphasis on Excel and PowerPoint. 

  • IT Service Management, IT storage, and / or Salesforce experience a plus. 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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