Associate, Performance Analytics (Customer Operations) at Avant

| Chicago
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Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over one million customers to $6.5 billion in loans and to 200,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit for more information.

As a Performance Analytics Associate on the Customer Operations Team, you will be a key resource for business intelligence and reporting needs for the leadership team supporting our customer-facing operations. We are looking for someone with strong technical, analytical, and organizational capabilities who is just as comfortable exploring data sets in SQL and Python as they are interacting with business leaders to define key metrics.  

Reporting directly to our Head of Customer Operations, you will be responsible for modeling and managing data sets produced from our application and work to turn data into critical information and knowledge that the Customer Operations can use to make sound decisions. You will work with the Customer Operations organization and cross-functional stakeholders on Avant’s Data Team to design and document dashboards, productivity and efficiency insights, exception alerts and reports. You will be called upon to solve operational problem statements leveraging analytical tools. You may also help educate and train your internal clients to use data as a performance certainty tool, displaying the information in new forms and content for the purpose of analysis and option exploration.  

A successful Performance Analytics Associate will develop a thorough understanding of our numerous data sources and work with senior business stakeholders to publish trusted, governed data sets that can be utilized to drive operations productivity, efficiency and performance.

What you do at Avant

  • Collaborating with our Data Services and Business Intelligence teams to ensure that all Avant teams have the information necessary to make data-driven decisions.
  • Performing exploratory analysis in Jupyter and Looker to support ETL development and QA.
  • Overseeing the data governance and change management process for operations key metrics.
  • Partner with Customer Operations, Operations Strategy and Data Team leadership to build reporting and analyze data sets to drive insights within the Customer Operations department that result in risk reduction, elimination of manual reporting processes, improved efficiencies, and enhanced customer outcomes.
  • Coordinate with department leaders and business stakeholders to better understand objectives to ensure that operational analytical processes align with product and business goals.
  • Partner with teams to understand core business reporting needs and build or modify existing reporting solutions.
  • Collaborate with cross-functional departments on new initiatives and projects.
  • Identify and implement solutions to drive further optimizations that can be made to improve overall efficiencies.
  • Monitor campaigns and staffing behaviors to identify performance trends.
  • Develop and communicate trend reporting and data analysis of workload and agent performance.
  • Collaborating with our Data Services and Business Intelligence teams to ensure that all Avant teams have the information necessary to make data-driven decisions.

Why you are a fit for Avant

  • Bachelor’s degree in a field such as computer science, electrical engineering or equivalent work
  • 3+ years’ experience in data management or analysis
  • 1+ years’ experience with SQL
  • Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects.
  • Excellent analytical, problem-solving, and project management skills.
  • Experience working with large data sets
  • Experience working with a Business Intelligence tool
  • Excellent written and oral communication skills
  • Must be a self-starter and able to work independently as well as in a team environment
  • Detail oriented with strong organizational skills
  • Experience working with Python

Why Avant is a fit for you:

At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

Avant is an equal opportunity employer and individuals seeking employment are considered without regard to race, color, national origin, religion, sex (including pregnancy, sexual orientation or gender identity), age, disability or genetic information or any other factor protected by applicable federal, state or local law, regulation or ordinance.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement


Located on Chicago's scenic riverwalk, we're surrounded by trendy restaurants, a thriving startup community, and easy access to public transportation.

An Insider's view of Avant

What’s the vibe like in the office?

The vibe is positive and encourages fun, but also strives for growth through hard work and innovation. I would also say Avant is a “come as you are” environment where people are able to bring their whole selves to work, which leads to diverse viewpoints and great ideas.


Software Engineer

How do you collaborate with other teams in the company?

Because of the nature of my role, I’m constantly collaborating and working with other teams. Program management is like being a traffic cop, at the intersections of every vertical within the business unit; I stop and start traffic, provide estimates on travel time, and route drivers down the right street if they get lost.


Customer Success Manager

What are some things you learned at the company?

The new projects we launch for our bank partners are really exciting because of all the learning opportunities they present. These projects require a substantial amount of collaboration between teams, so everyone is growing and learning from one another as we go. It's pretty awesome!


Tech Quality

What does your typical day look like?

70% of my day is working on code. 20% of my day is spent on unblocking other junior engineers or reviewing code. 10% of my day is in meetings. 100% of my day is spent having fun! =)


Software Engineer Team Lead

What are Avant Perks + Benefits

Avant Benefits Overview

We offer group Medical, Dental, and Vision coverage, generous parental leave, commuter benefits, and unlimited vacation time. We have a free gym on site at our Chicago office and other great perks like a fully-stocked kitchen with beer on tap, casual dress code, a game room, and company happy hours.

Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Friends outside of work
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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