Company Summary
SMS Assist serves more than 200,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense Affiliate network that specializes in more than 55 trades like landscaping, plumbing, HVAC, and more. Our Customer Service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago's Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
Job Summary - Business Analyst
The Business Analyst will be working on the "Actionable Insights" team, a client-facing executive data analytics product that highlights areas of improvement and offers actionable recommendations. This role will collaborate with product, design, engineering, data engineers, and SMEs to identify and build executive data dashboards that highlights areas of improvement and offers actionable recommendations. This candidate will leverage financial and operations knowledge and metrics in all areas of the business to accomplish these goals.
Responsibilities - Business Analyst

• Discover and satisfy the jobs-to-be-done of various users in commercial, residential, exteriors, and finance business units
• Analyze financial and operation inefficiencies, translate them into easy to read data reports that offer actionable recommendations
• Understand the financial and operational complexities of clients, affiliates and internal operations across all business divisions to support machine learning algorithms to automate the work order process with the goal of achieving touchless WOs
• Support data governance including the implementation of repeatable processes and workflows to proactively monitor, identify, and triage data quality issues
• Collaborate with product managers, UX designers, engineering and other business analysts to identify trends and insights into actionable dashboards
• Ensure protection of confidential internal and external data
• Understand the financial and operational complexities of clients and internal operations of different business divisions

Professional Skills - Business Analyst
These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Proficient
• Written Communication- Proficient
• Teamwork - Proficient
• Analysis - Advanced
• Problem Solving - Proficient
• Relationships - Proficient
• Team Work- Proficient
• Prioritization- Proficient
• Cross-functional collaboration- Proficient

Role Specific Skills - Business Analyst

• Computer Skills: Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook, Python required
• System Experience: Tableau, SQL, PowerBI
• Data architecture experience a plus. Working knowledge of database structures based on the data storage and retrieval needs within each department.
• Proficient project management skills with the ability to organize and manage multiple projects simultaneously from origin through execution
• Demonstrated experience in applying scrum methodologies to create and deliver customer value
• Ability to foster a positive team environment
• Skilled at affecting change through the use of persuasive arguments

Qualifications - Business Analyst
Minimum Qualifications

• Bachelor's Degree required
• Masters Degree in Data Science a plus
• 2-5 years of experience in analytics

Other Relevant Qualifications

• Bachelor's Degree in Business, Finance, Accounting, Statistics, or Mathematics is preferred

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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