Business Analyst, Deliverability

Location: Open

Organization: Technology\CloudOps\Messaging Platforms

This is a great opportunity for a product-strong Cventer seeking new challenges, opportunity, and responsibility. The Business Analyst plays a key role in helping our customers achieve and maintain excellent email deliverability. Extensive in-house training will be conducted to bring an internal Cvent candidate up-to-speed quickly and position them for success in this role.

 Responsibilities:

• Work with internal teams (e.g. Client Services, Sales, Marketing, etc.) on email delivery questions, issues, roadmap, and best practices. Occasionally assist on prospect and existing customer calls.
• Monitor, analyze and interpret data to identify delivery issues and maintain high email deliverability
• Perform client deliverability investigations; produce reports and actionable recommendations
• Create and maintain documentation
• Keep informed of email industry news, trends, regulations and best practices as they relate to deliverability
• Maintain and develop relationships within the email deliverability community
• Assist with implementing custom email configurations for existing and new clients
• Produce product requirements for messaging-related features, products, and projects
• Work with Product Management to prioritize and implement messaging-related functionality updates
• Participate in design, testing and implementation of tactical and strategic messaging solutions to meet company objectives
• Assist with vendor evaluations of messaging/email deliverability products and services
• Continually identify, improve, and document processes and procedures

Requirements:

• Minimum of 18 months Cvent work experience
• Proficiency with the Cvent applications; expertise in either Event, Survey, Meetings Management, or Lanyon products preferred
• Adept at working with Customers, Sales, Client Services, Professional Services, Sales Engineering, and AppSupport
• Technical aptitude or the ability to quickly understand technical concepts
• Eagerness to learn technology
• Strong analytical skills
• Excellent problem solving, self-study and internet research skills
• Strong communication skills, especially communicating complex concepts to different audiences
• Ability to work independently managing multiple projects, responsibilities and competing priorities in a fast-paced, analytical environment