Oh Snap!
This job is no longer active - but you can still view the details below.

Business Analyst, Deliverability (Internal)

| Chicago

Business Analyst, Deliverability

Location: Open

Organization: Technology\CloudOps\Messaging Platforms

This is a great opportunity for a product-strong Cventer seeking new challenges, opportunity, and responsibility. The Business Analyst plays a key role in helping our customers achieve and maintain excellent email deliverability. Extensive in-house training will be conducted to bring an internal Cvent candidate up-to-speed quickly and position them for success in this role.


  • Work with internal teams (e.g. Client Services, Sales, Marketing, etc.) on email delivery questions, issues, roadmap, and best practices. Occasionally assist on prospect and existing customer calls.
  • Monitor, analyze and interpret data to identify delivery issues and maintain high email deliverability
  • Perform client deliverability investigations; produce reports and actionable recommendations
  • Create and maintain documentation
  • Keep informed of email industry news, trends, regulations and best practices as they relate to deliverability
  • Maintain and develop relationships within the email deliverability community
  • Assist with implementing custom email configurations for existing and new clients
  • Produce product requirements for messaging-related features, products, and projects
  • Work with Product Management to prioritize and implement messaging-related functionality updates
  • Participate in design, testing and implementation of tactical and strategic messaging solutions to meet company objectives
  • Assist with vendor evaluations of messaging/email deliverability products and services
  • Continually identify, improve, and document processes and procedures


  • Minimum of 18 months Cvent work experience
  • Proficiency with the Cvent applications; expertise in either Event, Survey, Meetings Management, or Lanyon products preferred
  • Adept at working with Customers, Sales, Client Services, Professional Services, Sales Engineering, and AppSupport
  • Technical aptitude or the ability to quickly understand technical concepts
  • Eagerness to learn technology
  • Strong analytical skills
  • Excellent problem solving, self-study and internet research skills
  • Strong communication skills, especially communicating complex concepts to different audiences
  • Ability to work independently managing multiple projects, responsibilities and competing priorities in a fast-paced, analytical environment
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • Salesforce InboxEmail
    • PardotEmail
    • PardotLead Gen


Located on the Chicago River across from Merchandise Mart, Kapow’s offices are close to public transportation, bars and restaurants.

An Insider's view of Kapow | Cvent

What are some social events your company does?

We have event experts and experienced planners on staff and we partner with many of the country's best restaurants, retailers and venues. So, our quarterly team outings have included rock climbing, rooftops, murder mystery parties, escape races, game nights and more. We also have monthly happy hours at our in-house bar and impromptu karaoke nights.



What's the biggest problem your team is solving?

Right now, my team is focused on scaling our marketplace. It’s been a really exciting initiative for us all to collaborate on prototyping concepts and implementing the right solution for us. It is so satisfying to work on such a tenacious team whose attitude and curiosity truly reflects in the benefits our product provides our clients.



What makes someone successful on your team?

Successful members of our engineering and product team have an insatiable sense of curiosity - wanting to understand how something works, how it’s used and how it could be better. This drive for continuous improvement leads Kapeeps to develop amazing features and propose innovative ideas they are proud to work on and unlock meaningful results.



What is your vision for the company?

Kapow is a leading corporate events technology company, backed by the leader in the industry, Cvent. However, at our core, we are powered by real event experts, melding innovative technology with flawless execution and a sense of fun. Our mission is to save our customers time, create awesome experiences and make events easy to plan and execute.



What projects are you most excited about?

Our product team is ambitious and imaginative, so Kapow is moving fast on lots of exciting projects. As we expand the volume and types of inventory we offer, we're revisiting and refining everything behind how we build and relate our marketplace listings. It's a fascinating challenge that's also preparing us for some very cool future features.



What are Kapow | Cvent Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Kapow has an internal employee advisory group that fields departmental requests to maintain and enhance our culture, organizes social events, takes snack requests, and mentors coworkers.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Kapow hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Employees get free, catered lunch on Wednesdays
Happy Hours
Kapow Happy Hours are hosted quarterly
Professional Development Benefits
Promote from within
More Jobs at Kapow | Cvent20 open jobs
All Jobs
Design + UX
Dev + Engineer
Project Mgmt