Business Analyst - Integrations

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    The Business Analyst provides project leadership, management and oversight throughout the phases of Echo’s solution/software delivery life cycle (SDLC). Projects will vary depending on size and scope and will entail fully integrated process, organizational, and information technology components. This position requires day-to-day management of project team personnel, communication with key stakeholders and subject matter experts, and hands-on, experience-based delivery leadership. This role will also require direct interaction with a broad range of senior, technical and functional managers and subject matter experts throughout the organization. The Business Analyst participates in building new integrations or enhancing existing integrations utilizing on Echo’s proprietary Enterprise systems and packaged applications.

    General Responsibilities                                                                                      

    • Conduct fact finding sessions with key business and IT staff to assess as-is capabilities, perform root cause analyses, define solution requirements, perform feasibility analyses, and define high-level solution alternatives and approaches
    • Prepare project proposals, business cases, and detailed project plans
    • Provide hands-on project management and actively manage the project plan, deliverables, dependencies, and outcomes for all aspects of the project (including business process, organization, and IT solution components) across all phases of the SDLC.
    • Actively monitor, manage, and communicate key project control dimensions including scope, time, cost, resources, risk, dependencies, procurement, and quality across all phases of the SDLC.
    • Develop and implement change management and communications plans to ensure solution adoption pre-, during-, and post-implementation
    • Ensure the quality and timeliness of all project deliverables
    • Work with executive and senior management to improve overall project delivery and support processes
    • Develop, monitor, and manage project metrics, in particular, metrics associated with benefit capture and overall adoption
    • Develops deep expertise of Echo’s internal and client-facing technology product lines and document complex software functionality
    • Understands Echo’s business processes and goals across different domains and transportation modes
    • Participates in product discovery phase by helping Product Manager to facilitate requirements gathering/refinement sessions with end-users, subject-matter experts, Echo executives
    • Takes on the Product Owner role to work with the Integrations Mapping Team, Integrations Analysts, and Agile Software Development Team to lead them to building the right solution
    • Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release
    • Helps Echo’s integrations and application support teams in troubleshooting production issues and escalating issues to the appropriate delivery team as needed; manages end-user expectations appropriately
    • Performs analytical studies, research and side projects, as required

     

    Qualifications

    • Bachelor’s degree or equivalent work experience
    • Business Analyst or equivalent work experience in the transportation/logistics/supply chain field preferred
    • Project Manager and/or Agile experience preferred
    • Exposure to the full SDLC an Agile or traditional Waterfall environment
    • Must have some experience managing people or leading teams, either directly or indirectly
    • Excellent oral and written communication skills
    • Ability to multi-task in a fast paced, fluid work environment
    • Self-managed and motivated
    • Ability to follow through with tasks to their completion
    • Very organized and detail-oriented
    • Ability to ride a fast learning curve
    • Readiness to learn new technologies, MS SQL and analytical tools
    • Strong and proven skills in creating quality documents such as user stories/acceptance criteria, business requirements/use cases, process flows, product backlogs
    • Good analytical and problem solving skills to evaluate business and market problems and apply technology and domain knowledge to identify appropriate solutions
    • Proficient with MS Word, Excel, and Visio (charts, reports, data analysis, and flowcharting)
    • Basic understanding of database concepts, including design, optimization, and SQL query language a plus
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Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.
Echo Devs Say They're Building Tech that Doesn't Yet Exist in Transportation Space
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An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Sr. Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Product Director

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Fitness Subsidies
Gympass!
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 800 sales representatives hustling to move over 16,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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