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Business Analyst

| Chicago

THE ROLE

Job Summary

We are seeking a Business Analyst who can work independently or with minimal supervision in a fast-paced environment.  This requires high proficiency in IT requirements documentation and experience with custom web applications based on Microsoft technologies. closerlook's Business Analyst works with members of the Software Development, Quality Assurance, User Experience, and Project Management teams to help create innovative, high-quality web applications, advanced reports and digital offerings for our clients in the pharmaceutical industry.  The Business Analyst ensures requirements are addressed before a technical solution is designed and implemented. The Business Analyst plays a key role in the closerlook project lifecycle and ensures that the final deliverable meets client expectations and adds to the bottom line.

Responsibilities

Requirements Planning & Analysis

  • Determine a project’s requirements by extracting them from documentation, as well as from the Account Manager, Project Manager, Strategist and clients, through interaction and research.
  • Anticipate requirements that may be needed in the future.
  • Maintain focus on core project need and not user’s personal preferences, functions related to trends or outdated processes, or other non-essential modifications.
  • Translate project requirements to technical requirements. This includes analysis of strategic project objectives to practical technical solutions.

Supports closerlook’s Agile process

  • Participates in scrum meetings; communicates a detailed understanding of scope, requirements, and deliverables of projects.
  • Acts as a resource to clarify and scope tasks for members of the Agile team.
  • Contributes to team effort by accomplishing related results as needed.

Continuous Improvement

  • Improves systems by studying current practices; recommending and/or designing modifications.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 

Qualifications and Skills

  • Bachelor's degree.
  • 3+ years relevant experience.
  • Experience with commercial ERP, CRM, and/or Marketing Automation Systems required.
  • Proven skills documenting business project requirements.
  • Demonstrated project management skills.
  • Demonstrated change management experience amongst executives, managers and end‑users.
  • Experience with SQL based database systems, T-SQL helpful but not required.
  • Salesforce.com, Marketo experience preferred.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Dealing with Ambiguity – Effectively copes with change; ability to shift gears; can decide and act without having the total picture; embraces when things are up in the air.
  • Fast-paced – Must thrive in a fast-paced environment.
  • Functional/Technical Skills – Has the functional and technical skills to do the job at a high level of accomplishment.
  • Informing – Provides information people need to know to do their jobs; provides individuals information so that they can make accurate decisions; is timely with information.
  • Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes success and failures as clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Possess a high level of intellectual curiosity.
  • Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
  • Skilled – Can marshal resources (people, funding, material or support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Teamwork – Demonstrates superior teamwork skills.
  • Thought Partner – Ability to be a strong thought-partner to cross-functional colleagues.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • RLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • MarketoLead Gen

Location

A favorite destination for locals and tourists alike, River North is a neighborhood of galleries, shops, niche businesses and a foodie paradise.

An Insider's view of closerlook, inc.

What are some social events your company does?

Funny you should ask, as I am one of the super-secret members of our super-secret MIRTH committee. Basically, we are fun planners. Let’s see, dip/chili/baking contests, random pancake breakfasts, team potlucks, beach day in the middle of winter, and one time we had a hobby horse competition. Oh, and who can forget beer o’clock every Friday?!

Liz

Office Manager

What projects are you most excited about?

We are putting a heavy focus on creating progressive web apps since a majority of our end users are mobile users. It allows regular webpages to behave like a native app on a mobile device to make the experience as seamless as possible. We are also focusing on tools for sales reps so they are able to quickly yet effectively engage HCPs.

Binish

Interactive Lead, Manager

How does the company support your career growth?

The most tangible way closerlook has supported my career growth is through their unwavering support of my MBA degree at Northwestern’s Kellogg School of Management. Not only have they been understanding and accommodating of my additional time (and mental!) commitments, but they’ve encouraged me to share with my teammates what I’ve learned.

Andrew

Senior Project Manager

What are closerlook, inc. Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
closerlook offers both a HDHP/HSA plan and a traditional PPO plan. We offer a generous contribution towards your HSA!
Life Insurance
Pet Insurance
Wellness Programs
onsite yoga, biometrics screenings and much more!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Maternity leave is paid at 100% for 12 weeks, we also offer a 2 week parental leave. We are thrilled to offer a return to work program, allowing new parents to ease back to work on a modified schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Annual party celebrating our company's birthday, Summer Outings, Holiday Party.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
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