About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

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Job Description Summary:

The Braintree Business Analyst is responsible for the execution and oversight of operational processes related to merchant funding and month end close processes. The Business Analyst will assist in managing the day-to-day operation and problem solving of the team, which includes performing merchant account pricing reviews, reconciling differences between internal and bank data, troubleshooting merchant disbursement questions, working to issue credits and debits, and investigating Braintree merchant funding losses. The Business Analyst will also assist in the monthly gateway billing and losses reporting processes, and test new product features. Lastly, the Analyst will be responsible for assisting the Accounting team with answering questions related to their month end close process.

Responsibilities:

• Work cross functionally with FinOps, Sox, Compliance, and Product teams to constantly refine and optimize controls – including looking for ways to make them automated and preventative.

• Assist in the management of day-to-day team operations and problem solving in the process of merchant funding. Implement bank account updates, pricing changes, risk hold removals and releases. Perform reconciliation analysis and research daily variances between bank data and internal data.

• Utilize internal pricing models to evaluate pricing changes for merchants. Analyze pricing structure, merchant processing history, and processor pricing policy. Make pricing recommendations to Account Manager and assist with ongoing merchant pricing discussions.

• Provide support of the manual billing process for all gateway merchants. Ensure accurate calculations of merchants on tiered billing pricing structures, debit merchants accordingly and report gateway-only billing revenue to Finance.

• Fund and report Braintree’s merchant transaction losses. Work with Risk team and banking partners across US, EU, and APAC to reconcile, pay and report merchant funding losses on a monthly basis.

• Partner with Braintree Risk and Account Management teams on the resolution of process flaws, system bugs or other operational issues adversely impacting merchant funding. Assist development with new product launches and market expansions that impact merchant funding processes.

• Assist Accounting team with managing and coordinating the month end close process. Support preparation of monthly reporting packages for department managers.

• Engage with business partners to send wire and debit payments to merchants.

• Work with a high degree of initiative to identify and recommend process improvement opportunities in the areas of reporting, reconciliation, pricing and accounting.

• Demonstrate a solid understanding of Braintree’s business products, transactions, systems and related merchant funding process flows. Understand the funding implications from the transaction level, to the reconciliation level and then up to the general ledger of various money movement accounts.

• Demonstrate a high level of job discretion. Performance is evaluated against the ability to adhere to the PayPal values and behaviors including exercising good judgment, demonstrating a desire and ability to make good decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

• Maintain the highest level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of Braintree and PayPal and communicating appropriately with all levels both within the existing team & anyone outside the direct reporting structure.

• Maintain a high level of commitment, which includes more than just performing accountabilities, as assigned. This includes requesting additional responsibilities, volunteering for special projects, identifying oneself as a go-to individual, displaying flexibility with change and a passion for the product and company.

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