Vail Systems, Inc.
Chicago, IL

Business Analyst

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Business Analyst

Vail Systems Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.

Business Analyst

Our voice technology is cool, but it's mostly invisible. That's why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail's web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art and even cognitive psychology to ensure that we approach problems from every angle. We'd like to add a Business Analyst to our team, and we'd like to know if you think you fit the bill. You will if you:

  • Thrive in a collaborative environment
  • Are able to pick up new concepts quickly
  • Can keep an open mind to new ideas
  • Have excellent interpersonal communication skills
  • Don't mind using those skills to share your best ideas
  • Have an ability to work independently in a fast-paced environment
  • Aren't afraid of ambiguity and can problem solve with little direction
  • Have a positive, can-do attitude

What you can expect to be doing:

  • Assist in documentation of Product roadmaps by working with Product teams and stakeholders
  • Capture and document feature requirements while working with internal stakeholders to establish prioritization
  • Thoroughly document user stories and communicate updates to internal stakeholders
  • Collaborate with Product and User Experience (UX) teams to prototype features
  • Produce issue tracking tickets to clearly communicate requirements to the development teams
  • Partner with Quality Assurance (QA) to write and review acceptance criteria for each requirement
  • Convey updates of incremental progress to Project and Product Manager at regular intervals
  • Demonstrate product expertise when answering questions from stakeholders, developers, and support personnel regarding product features
  • Continually seek out process improvements that could deliver value to the customer

To be considered for this position, you must have:

  • BA/BS in Computer Science and/or experience in similar technical field
  • Excellent analytical, data gathering, organizational, and communication skills
  • Strong written and verbal communication skills, including technical writing skills
  • Experience with documentation and ticketing systems, such as JIRA and Confluence
  • Working knowledge of HTML/CSS and other Web frameworks
  • Competency with SQL for MS SQLServer or similar databases
  • 2+ years of experience in requirements gathering, creation of user stories, and acceptance criteria
  • Experience working with Agile/Scrum methodologies
  • Self-starter personality with the ability to thrive in a dynamic environment

Ideally, you will also be able to demonstrate:

  • Front end web development experience using Javascript (Angular, React, VUE, or similar)
  • Back end web development experience using Ruby on Rails
  • Familiarity with wire-framing tools such as Balsamiq
  • Knowledge of QA automation testing tools (Cucumber, Selenium, or similar)

What we are offering:

  • Comprehensive benefits package including health, dental, vision, disability, and life insurance
  • 401(k) with company match
  • Pre-taxed medical and commuter benefits
  • Flexible work schedule
  • Gym membership
  • Company sports teams
  • Knowledge sharing events such as book clubs, lightning talks, brown bag lunches, and seminars
  • Tight-knit and collaborative culture

 

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What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture
Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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