If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewDigital Recognition Network (DRN), an AI and data analytics company that provides vehicle location data and analytics to auto lenders, insurance carriers and other commercial verticals. We are looking to grow our Client Services team, which is a part of the FinTech division within DRN. Our Client Services unit provides support to top lenders in helping them be more strategic to ensure they maximize their return on investment with DRN's data. We also provide reporting, training and consulting services to DRN's FinTech clients.
Job Description

The Business Data Analyst plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts.

Specific Knowledge/Skills:

• Bachelors Degree with 1+ years of sales, analyst or public safety experience
• Develop presentations and present to clients. Presentations would include: Product utilization reports, Hit Rates, Repossession results and ROI
• Schedule calls and onsite meetings to discuss account to include usage gaps and identifying upsell opportunities
• Put together ad hoc reports as requested by client
• Put together ad hoc reports as requested by SVP – Client Services
• Organize and schedule onsite and web-based trainings
• Develop strategic growth plan for top 30 clients

Basic Requirements

• Bachelors Degree with 1+ years of experience in one of the following: sales, analyst or public safety

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.