Vail Systems, Inc.

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Business Intelligence Analyst

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Business Intelligence Analyst

Vail Systems Company Profile

Vail's mission is to create better contact experiences for the employees and customers of our Fortune 500 clients. We analyze various aspects of contact experiences to find ways to decrease agent and customer effort while improving customer engagement and satisfaction. To accomplish this, we developed proprietary technology that analyzes the most human aspects of conversations.

Business Intelligence Analyst

As millions of interactions move through our platform, billions of packets of voice data are analyzed by our systems. On behalf of our clients, we measure things like voice clarity, emotion, and stress to better understand, predict, and react to conversation dynamics. Vail's proprietary technology has opened the door to new measurements of customer satisfaction, speech intelligibility, and fraud risk. Our continuing development is leading to new solutions for speech analysis, automatic performance measurements, and real-time coaching which empower our clients to humanize their contact center experiences.

Building successful business relationships requires a clear understanding of our client's business needs as well as an ability to communicate the ongoing value of our solutions. Members of the team merge our data with client data to make the perfect match between their business needs and our solutions. Communicating our findings requires a knack for turning complex insights into compelling business stories. Our analysts test hypotheses and leverage storytelling to facilitate collaboration between our clients and product managers. We're looking for people to join this team.

About Yourself

You have an affinity and passion for analyzing vast amounts of quantitative and qualitative data. You are methodical and scientific, constantly building and testing your hypothesizes. You challenge yourself and work well independently, but can contribute to a diverse team as well. You feel just as much at home running statistical tests in Python, Excel, or R as you do with building visualizations in Tableau, Superset, or Power BI. You have no problem getting into the weeds of a problem when necessary. And when in the weeds, the drum you march to is an upbeat soundtrack playing in your head.

Here are the essentials we're looking for:

Bachelor's degree in Math, Statistics, Computer Science, Economics, Business, or related field
Fluency in Tableau, Superset, Power BI, or other data visualization tools
Experience supporting the strategic analysis that impact decisions
Proficiency with SQL, and non-relational databases
Ability to communicate and distill complex analyses for a non-technical audience
Proven track record of collaborating well with clients and team members
Experience developing statistical or pattern recognition applications in Python, R, or Matlab

But you'll set yourself apart if you can also demonstrate:

A talent for storytelling and an elegant visual style
A firm understanding of operational and financial business metrics
Prior experience with speech analytics tools and especially with contact center data

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Bijal

Technical Project Manager

FOCUS MEETS FUN

Maintain a healthy work-life balance

Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.

My manager regularly checks in to see how I’m doing to make sure I’m not overworked or stressed.

Will Tangney

Software Engineer II

TACKLE ROBUST PROJECTS

A cutting-edge tech stack spurs progress

Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.

I enjoy having so many people to brainstorm with, as it enables everyone to further understand problems and identify potential issues ahead of time.

Akun Taniguchi

Technical Team Lead

SURROUNDED BY SUPPORT

Advance your career and empower others

Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.

It’s really important for me to feel like I’m part of a supportive and collaborative team, and our culture does exactly that.

What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture

Partners with nonprofits

We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.

Open door policy

OKR operational model

Pair programming

Open office floor plan

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Flexible work schedule

Remote work program

Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.

Diversity

Documented equal pay policy

Mandated unconscious bias training

We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.

Mean gender pay gap below 10%

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Covers Health, Limited Purpose, Commuter, and Dependent Care.

Disability insurance

Dental insurance

Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.

Vision insurance

Health insurance

Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.

Life insurance

All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.

Pet insurance

Wellness programs

Team workouts

Mental health benefits

Access to ComPsych’s Employee Guidance Programs and services.

Financial & Retirement

401(K)

401(K) matching

Performance bonus

Charitable contribution matching