Business Intelligence Analyst

| Chicago

Business Intelligence Analyst

Vail Systems Company Profile

Vail's mission is to create better contact experiences for the employees and customers of our Fortune 500 clients. We analyze various aspects of contact experiences to find ways to decrease agent and customer effort while improving customer engagement and satisfaction. To accomplish this, we developed proprietary technology that analyzes the most human aspects of conversations.

Business Intelligence Analyst

As millions of interactions move though our platform, billions of packets of voice data are analyzed by our systems. On behalf of our clients, we measure things like voice clarity, emotion, and stress to better understand, predict, and react to dynamic conversations. Vail's proprietary technology has opened the door to new measurements of customer satisfaction, speech intelligibility, and fraud risk. Our continuing research is leading to the development of new solutions for speech analysis, automatic performance measurements, and real-time coaching that empower our clients to humanize their contact center experiences.

Building successful business relationships requires a clear understanding of our client's business needs as well as an ability to communicate the ongoing value of our solutions. That's the role of our growing analytics team. Members of the team merge our data with client data to make the perfect match between their business needs and our solution components. Communicating what we find requires a knack for turning complex statistical insights into compelling business stories. Our analysts use data to test hypotheses and leverage storytelling to facilitate collaboration between our clients and product managers. We're looking for people to join this team.

About Yourself

You have an affinity for and a passion for analyzing vast amounts of quantitative and qualitative data. You are methodical and scientific, constantly building hypothesizes and testing your own assumptions. You may have been told you march to the beat of your own drum, but you've always been able to work well within diverse teams. You feel just as much at home running statistical tests in Python, Excel, or R as you do with building visualizations in Tableau, Superset, or Power BI. You try to make it look easy, but you have no problem getting deep into the weeds when necessary. And when in the weeds, the drum you march to is an upbeat soundtrack playing in your head.

Here are the essentials we're looking for:

  • Bachelor's degree in Math, Statistics, Computer Science, Economics, Business, or related field
  • Fluency in Tableau, Superset, Power BI, or other data visualization tools
  • Experience supporting strategic analysis that impact decisions
  • Proficiency with SQL, and non-relational databases
  • Ability to communicate and distill complex analyses for a non-technical audience
  • Proven track record of collaborating well with clients and team members
  • Ability to quantitatively and qualitatively analyze data on demand
  • Experience developing statistical or pattern recognition applications in Python, R, or Matlab

But you'll set yourself apart if you can also demonstrate:

  • A talent for storytelling and an elegant visual style
  • A firm understanding of operational and financial business metrics
  • Prior experience with speech analytics tools and especially with contact center data
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located on the Chicago River, next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.

What are Vail Systems, Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $1000.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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