TransUnion

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Business Operations Analyst - Customer Engagement

Sorry, this job was removed at 4:28 p.m. (CST) on Friday, February 14, 2020

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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry

Excellent communication and interpersonal skills

Internal and external customer-facing experience

Ability to translate technical and functional requirements and collaborate with technical counterparts

Can explain technical concepts in layman's terms to a non-technical audience

Strong problem-solving skills and ability to act decisively in fast-paced, frequently changing environment

High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities

Familiarity working with data

We’d love to see:

Experience in the credit reporting, financial services or direct marketing industry

Previous business analyst or solutions consulting experience

Impact You'll Make

In First 30 days: Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.

In First 90 days: Successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.

Beyond 90 days: Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

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Alfredo Lescano

Manager, Enterprise Applications and Programming

ALWAYS LEARN AND EXPERIMENT

A culture that creates opportunity to innovate

Manager of Enterprise Applications and Programming Alfredo Lescano and his team are focused on creating interactive dashboards to analyze infrastructure and application performance on a global scale. In today’s dynamic environment, staying ahead of tomorrow’s demands is top of mind. At TransUnion, Lescano and his team have the time and resources needed to grow their skills, keep up with trends and find solutions through experimentation. With opportunities to collaborate, attend trainings, try new tools and tap into vast data sources, team members continuously learn and freely ideate.

Our company is constantly evolving and encouraging its associates to grow their technical skills.

Sudeeptha Adgal

Director, Cybersecurity

SUPPORTING WOMEN IN TECH

Empowering an equitable, diverse workplace

Director of Cybersecurity Sudeeptha Adgal leads customized, strategic and multifaceted technical security initiatives. While the role is demanding, Adgal is supported by TransUnion in and outside of work. She and fellow women in tech are supported by IBGs such as Women @ TU. Adgal is also a part of the Women of Global Technology community, which drives inclusion and creates opportunities for women to lead, learn and network across the organization. TransUnion also sponsors memberships in external communities like the Executive Women’s Forum.

Women @ TU and Women of Global Technology have a mission of building a stronger and more diverse workforce at TransUnion.

Jenn Plowman

Senior Manager, Risk and Compliance Systems and Reporting

JUMPSTARTING CAREERS

Fellowships that exceed expectations & harness unique skills

TransUnion’s Hiring Our Heroes Corporate Fellowship and Military Spouse Fellowship Programs aren’t like the run-of-the-mill internships found elsewhere. Sponsored by our Veterans Alliance IBG, these programs are tailored to each individual’s skills, talents and experiences, and fellows receive immersive, personalized mentorship and networking opportunities. “We have been able to attract highly talented and skilled veterans who bring a wealth of experience, leadership and technical skills to our teams,” said Jenn Plowman, who is a partner in the Hiring Our Heroes program.

Fellows receive immersive, personalized mentorship and networking opportunities tailored to their individual career goals and interests.

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture

Volunteer in local community

We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.

Partners with nonprofits

TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Pet insurance

Wellness programs

Team workouts

We offer virtual yoga and meditation, fitness classes and sponsored races.

Mental health benefits

Financial & Retirement

401(K)

401(K) matching

Employee stock purchase plan

15% discount on TU stock twice a year

Performance bonus

Charitable contribution matching

We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.

Child Care & Parental Leave Benefits

Childcare benefits

Care@work provides backup childcare and eldercare for TU associates.

Generous parental leave

Family medical leave

Adoption Assistance

Return-to-work program post parental leave

Company sponsored family events

Annual holiday party, company BBQ and take your child to work day

Vacation & Time Off Benefits

Unlimited vacation policy

Paid volunteer time

We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.

Paid holidays

Paid sick days

Office Perks

Commuter benefits

Company-sponsored outings

Company-sponsored happy hours

Recreational clubs

Onsite gym

Professional Development Benefits

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Mentorship program

We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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