Business Operations Analyst - Customer Engagement
What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll BringBachelor degree or equivalent relevant work experience, preferably in the Financial Services industry
Excellent communication and interpersonal skills
Internal and external customer-facing experience
Ability to translate technical and functional requirements and collaborate with technical counterparts
Can explain technical concepts in layman's terms to a non-technical audience
Strong problem-solving skills and ability to act decisively in fast-paced, frequently changing environment
High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
Familiarity working with data
We’d love to see:
Experience in the credit reporting, financial services or direct marketing industry
Previous business analyst or solutions consulting experience
Impact You'll MakeIn First 30 days: Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
In First 90 days: Successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
Beyond 90 days: Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery