McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.
Chicago, IL
Hybrid

Business Process and Data Center of Excellence, Supervisor

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Job Description

 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year.  As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.

 

We are a people business just as much as we are a restaurant business.  We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.



We are dedicated to using our scale for good: good for people, our industry and the planet.  From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.



Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe.  With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before.  Needless to say, you’ll be lovin’ it here






McDonald’s Global Supply Chain & Sustainability (GSCS) Department delivers a significant competitive advantage for the McDonald’s System through our global alignment and leverage related to predictable and competitive pricing and an assured supply of responsibly manufactured, safe, compliant and high quality food, consumer products and packaging to our customers each and every day.  GSCS strategically drive key initiatives that collectively promote innovation, customer value, brand health and protection while enabling superior business performance.

The Business Process/Data Management Supervisor reports directly to the Manager of Global Supply Chain Business Process and Data COE. In this role, the team member will be responsible for assessing and defining select business processes and solutions.  The person will work closely with the internal functional groups, the global McDonald’s markets, external suppliers and McDonald’s IT to establish and deploy a number of different supply chain and sustainability solutions.  Solutions will be used by global McDonald’s teams and suppliers.

 

 

 

Responsibilities





 

Accountabilities

 

·Business requirement collection:

 

 

a.    Interacting with cross functional user bases to understand and document global business requirements that support the standardization and improvement of a number of select Supply Chain and Sustainability business processes.



 

 

b.    Foster adoption of industry best practice processes to standardize and simplify our global processes.



 

 

·Project-, Process- and Solution Management: 

 

 

a.    Serves as the business main point of contact in managing the internal and external business partners that develop and operate a given solution (such as but not limited to software / integration / managed services).

 

 

b.    Ensures all initiatives are completed on-time, on budget and consistent with requirements and objectives.

 

 

c. Conducting lessons learned with various stakeholders identifying enhancement opportunities.

 

 

d.    Providing system support to create process efficiencies.  

 

 

e.    Identifying gaps in data availability and/or quality necessary to meet business and reporting needs.

 

 

·Change Management:



 

 

b.    Providing training to end users on processes, system procedures and data structure.

 

 

c. Promote and foster system adoption across categories and markets.









 

 









 

 

 

Minimum Requirements



 

Basic Qualifications:

 

·Bachelor’s degree in MIS, Data Science, Science, Engineering, Mathematics, Supply Chain, or related fields

 

·Five or more years of relevant supply chain experience

 

·Fluent English language skills

 

·3 plus years to process and data modeling

 

·3 plus years in the use of Microsoft Office products (Word, Excel, PowerPoint, Project and Visio) to accomplish daily business activities and facilitate team member understanding

 



Knowledge, Skills and Abilities:

 


  • Knowledge and understanding of the following disciplines: process and data management and governance, business analysis, project management.

  • Previous experience implementing software solutions highly preferred

  • Have knowledge of Waterfall, Solution Development Lifecycle (SDLC) and Agile methodologies to implementing processes and IT solutions

 

·Ability to triage, prioritize and manage tasks/work and remain flexible in a rapidly changing environment.

 

·Comfort working in an international environment.

 

·Organized and able to effectively manage a number of responsibilities simultaneously.

 

·Strong presentation skills. The ability to present, explain and discuss results of analyses to effectively drive fact-based decision making within all levels of the organization.

 

·Proficient at communicating conclusions in clear and concise manner (graphs, charts, PowerPoint).

 

·Able to problem solve and search for answers using internal and external network/sources. 

 

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K)
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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