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Business Process and Data Center of Excellence, Supervisor

Job Description


McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year.  As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.


We are a people business just as much as we are a restaurant business.  We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

We are dedicated to using our scale for good: good for people, our industry and the planet.  From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe.  With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before.  Needless to say, you’ll be lovin’ it here

McDonald’s Global Supply Chain & Sustainability (GSCS) Department delivers a significant competitive advantage for the McDonald’s System through our global alignment and leverage related to predictable and competitive pricing and an assured supply of responsibly manufactured, safe, compliant and high quality food, consumer products and packaging to our customers each and every day.  GSCS strategically drive key initiatives that collectively promote innovation, customer value, brand health and protection while enabling superior business performance.

The Business Process/Data Management Supervisor reports directly to the Manager of Global Supply Chain Business Process and Data COE. In this role, the team member will be responsible for assessing and defining select business processes and solutions.  The person will work closely with the internal functional groups, the global McDonald’s markets, external suppliers and McDonald’s IT to establish and deploy a number of different supply chain and sustainability solutions.  Solutions will be used by global McDonald’s teams and suppliers.








·Business requirement collection:



a.    Interacting with cross functional user bases to understand and document global business requirements that support the standardization and improvement of a number of select Supply Chain and Sustainability business processes.



b.    Foster adoption of industry best practice processes to standardize and simplify our global processes.



·Project-, Process- and Solution Management: 



a.    Serves as the business main point of contact in managing the internal and external business partners that develop and operate a given solution (such as but not limited to software / integration / managed services).



b.    Ensures all initiatives are completed on-time, on budget and consistent with requirements and objectives.



c. Conducting lessons learned with various stakeholders identifying enhancement opportunities.



d.    Providing system support to create process efficiencies.  



e.    Identifying gaps in data availability and/or quality necessary to meet business and reporting needs.



·Change Management:



b.    Providing training to end users on processes, system procedures and data structure.



c. Promote and foster system adoption across categories and markets.






Minimum Requirements


Basic Qualifications:


·Bachelor’s degree in MIS, Data Science, Science, Engineering, Mathematics, Supply Chain, or related fields


·Five or more years of relevant supply chain experience


·Fluent English language skills


·3 plus years to process and data modeling


·3 plus years in the use of Microsoft Office products (Word, Excel, PowerPoint, Project and Visio) to accomplish daily business activities and facilitate team member understanding


Knowledge, Skills and Abilities:


  • Knowledge and understanding of the following disciplines: process and data management and governance, business analysis, project management.

  • Previous experience implementing software solutions highly preferred

  • Have knowledge of Waterfall, Solution Development Lifecycle (SDLC) and Agile methodologies to implementing processes and IT solutions


·Ability to triage, prioritize and manage tasks/work and remain flexible in a rapidly changing environment.


·Comfort working in an international environment.


·Organized and able to effectively manage a number of responsibilities simultaneously.


·Strong presentation skills. The ability to present, explain and discuss results of analyses to effectively drive fact-based decision making within all levels of the organization.


·Proficient at communicating conclusions in clear and concise manner (graphs, charts, PowerPoint).


·Able to problem solve and search for answers using internal and external network/sources. 


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management


In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.


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What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.


Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere


Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!


Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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