Business Process Manager at Rightpoint

| Chicago
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The Business Process Manager role will be responsible for developing and implementing scalable and controllable business processes at Rightpoint. This role will be critical as Rightpoint grow its business, ensuring there are processes in place to drive and support an increased volume of activity. A successful candidate will be able to understand Rightpoint’s business model, understand needs from different teams across the business, design sustainable business process models, implement those workflows without overly burdening ongoing business activity, and ensuring Rightpoint’s control environment is healthy. This will be a highly collaborative role, partnering with various teams to understand business needs and the tools available to manage/automate business processes and assess control effectiveness.

Responsibilities

  • Document various key business processes, including processes related to business development, client onboarding, and project delivery
  • Identify areas for continued process improvement and enhance efficiencies by generating innovative ideas and solutions
  • Clearly communicate process expectations across the business
  • Work with key stakeholders, including business leaders, to implement changes to key business processes
  • Continuously identify and assess business needs, emerging issues, inherent business risks, mitigating factors, and residual risks
  • Continuously assess internal controls related to key business process, and identify opportunities to improve the control environment and reduce overall residual risk
  • Partner with IT to identify ways to leverage technology to automate and otherwise improve controls
  • Partner with the Business Intelligence team to design and implement control reports and develop key control metrics

Qualifications: 

  • 3-5 years of experience in Audit, Operations Management, Business Process Management, or a related field
  • Demonstrated ability to identify risks within business processes, as well as an ability to conceptualize and implement effective ways to control for and mitigate risks
  • Excellent verbal and written communication skills, particularly in the context of communicating complex content in an easily understood manner
  • Demonstrated ability document business processes and track initiative progress, with prior experience developing flowcharts or other process design and project management materials
  • Strong analytical abilities, particularly in the context of leveraging data to assess operational risks and control effectiveness
  • Independent and self-motivated, but also a team player capable of working collaboratively and developing strong partnerships
  • Demonstrated ability to work in a fast-paced environment, particularly an ability to handle multiple assignments simultaneously
  • Professional services industry experience a strong plus
  • Prior experience working with Salesforce and/or OpenAir a plus

Who We Are 

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led organization driven by innovation, rooted in technology and relentlessly curious. We’re a start-up at heart and we’re able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.  

Humble Brag 

  • Top Workplace Awards: Chicago Tribune – 5 Years!, Dallas Business Journal, Chicago Timmy Awards, and Crain’s Business Detroit 
  • Crain's Chicago Fast Fifty of “Fastest Growing Companies,” 4 Years! 
  • Best Charitable Organization/Non-Profit Website – Webby Awards 
  • Top Partners with Microsoft, Sitecore, and EpiServer 
  • Google Developers Certified Agency – 4 years running! 
  • #23 on BuiltIn Chicago’s 100 Best Places to Work list! 

Benefits and Perks at Rightpoint 

  • Flexible PTO 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Great insurance coverage and flexible spending accounts 
  • 401k with Company Matching 
  • Weekly Snack/Drink delivery 
  • Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc. 
  • Bi-Weekly Catered Lunches 
  • Continuous Training, Certifications, and Learning Opportunities  
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Bi-Weekly Catered Lunches

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,00 monthly maximum payout for Long-Term, and $1,500 per week for Short-Term.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 1x times an employee's annual salary.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker, and also provide 2 weeks of leave for the secondary caretaker. This is in addition to other benefits that layer on top of these.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Work remotely, typically 1-2 days per week. Team members remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from Peapod 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap
Some Meals Provided
Happy Hours
Happy hours are hosted regularly throughout the year
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Mentorship program
Rightpoint's mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
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