Business Solution Analyst
We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.
Being a Business Solution Analyst at iManage means…
You will work within our global Professional Services team and help our clients achieve success in our project engagements. You will be responsible for gathering business and technical requirements, providing guidance on application design and functional expertise on complex projects. You will own the process of developing best practices and documenting the detailed application design specifications, as well as provide valuable advice and guidance to our clients.
You will work within a collaborative team, become a trusted advisor to our clients, and have the opportunity to truly #MakeItMeanSomething within iManage. **When it is deemed safe and appropriate to do so, travel will be required to meet our client expectations (~25%).**
iM responsible For…
- Providing design guidance on consulting engagements in the planning, analysis and design stages of a project
- Assessing customer requirements, clarifying client’s system specifications, understanding their work practices and the nature of their business and formulate solution design including infrastructure and application aspects
- Conducting product demonstrations in support of business cases, providing best-practice advice to clients and function as trusted advisor
- Creating client deliverables such as presentations, detailed design documentation, build and deployment guides, and task lists
- Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensure full coverage of solution delivery
- Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform
- Delivering knowledge transfer sessions to customers and other team members
- Presenting progress reports to the Project Manager or customer teams
- Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies
- Developing a close working relationship with R&D, Sales and Support teams and fostering collaboration and teamwork
- Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent
- Mentoring junior consultants when needed
- Providing feedback on product usage and features requested at customer sites to our Engineering teams to influence future roadmap direction
- Supporting case study development and provide lessons learned feedback to the project team
iM qualified because I have…
- Bachelor’s Degree in Computer Science or related field with at least 5 years hands-on experience in a business analyst position
- Experience in delivery of Enterprise Content Management, Information Governance, and/or Enterprise Search solutions ideally within legal, professional services, financial services industries
- Excellent business analysis skills; having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements
- Prior experience working with Microsoft Desktop software, Virtual Desktop, Citrix, database concepts, and foundational API knowledge
- Excellent client-facing skills, including workshop planning, delivery and documentation
- Strong written/verbal communication skills with the ability to facilitate design discussions effectively
- A team-oriented mindset that allows me to build trusting relationships with my clients and peers
- Self motivation and well-developed problem solving skills that allow me to work with minimal supervision
Bonus points if I have...
- Past experience of iManage products and associated technologies is a plus
- Knowledge of industry applications in our client profile such as: case management systems, document comparison products, workflow products, etc.
iM getting to…
- Be a part of a dynamic team environment that recognizes the hard work you put in with competitive base salary and performance related bonuses
- Collaborate across multiple teams in the organization and get to learn from one another in all aspects of your role
- Focus on meaningful work and be able to solve complex, real world issues utilizing the latest technologies and protocols
About iManage
iManage is dedicated to Making Knowledge Work™. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
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