Business Strategy Director- HealthCare and LifeSciences
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
We are looking for a Head of Industry Go-To Market to join our Vertical Solutions organization. You are an industry expert with knowledge of pain points, business processes, system landscapes, and solutions crossing industry segments such as discrete, process, automotive, and consumer goods. You have a point of view on how operational transformation can differentiate the employee, customer, partner, supplier, and dealer experience in the industry. You have experience building, launching and selling enterprise software solutions for the industry. And you are passionate storyteller with the ability to communicate a new vision and roadmap.
You will be ServiceNow's global go-to-market leader and partner to ServiceNow's Sales organization. The Head of Industry Go-To Market will align with our account teams and several strategic clients to seed and develop strategic opportunities based on industry solutions. You will build trusted relationships with customer and partner executives, partner with sales leaders and account teams, and be a significant contributor to the revenue growth in our top accounts.
Qualifications
To be successful in this role you have:
- 10+ years working in or selling to organizations as an expert, business development, business consulting, project manager, product marketing, solution consulting, or similar capacity.
- Familiarity with front office and operational processes and the landscape and patterns of industry core ERP, SCM, CRM, and IoT systems.
- Ability to create the Go-To-Market strategic business plan with clear pathways to revenue targets across target account strategies, industry solutions, partnerships and marketing. History of being accountable to revenue and pipeline goals.
- Experience working with global sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to seed and develop strategic opportunities based on industry solutions. Experience providing Sales the industry message, solutions and resources available, developing high touch and at-scale sales programs, and partnering with global sales teams to improve strategic solution-based opportunities.
- Experience generating results in a matrixed organization, working with Sales, Pre-Sales, Marketing, Sales Enablement, and Alliances organizations around a common industry strategy.
- Ability to present to large customer audiences with establish relationships with CxOs. Experience building relationships with sales teams as a trusted advisor on account strategy and strategic opportunities.
- Leadership experience; experience delivering transformation projects as a System Integrator, OR have product marketing or pre-sales leadership background
- Experience achieving revenue growth and solution revenue growth targets for their overall region and accounts, in partnership with the direct account sales teams
- Understanding of repeatable industry use cases
- Experience creating captivating industry positioning and expertise
- Familiarity with ServiceNow or the digital workflow technology market
- Ability to travel up to 60% of the time
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.