Client Services Analyst

| Chicago
  • Guide client users on InfoScout's Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
  • Leverage InfoScout's proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to InfoScout's customers that drive increased sales and improved marketing effectiveness
  • Develop a deep understanding of InfoScout data, solutions and services including their key differentiators versus legacy approaches and competing offerings
  • Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts
    • Skilled at developing relationships with clients to become a trusted and value added business partner
    • Excellent oral and written communication skills
    • Strong presentation skills, particularly with customers or prospects present
    • Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
    • Proven track record of delivering high-quality results in a timely manner
    • CPG and Retailer knowledge, including knowledge of consumer and category insights
    • Understanding of both syndicated and household panel data (Nielsen and/or IRI)

Experience Required

    • Bachelor's or Master's Degree (preferred) with relevant experience
    • Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles or experience as a service provider to these functions
    • In addition, relevant software industry, Nielsen or IRI experience (consulting, product, sales support and/or service delivery function), is ideal
    • Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, Dunnhumby)
    • Experience as a power user of Microsoft Excel and Business Intelligence software such as Microstrategy, Tableau, QlikView, Spotfire or Business Objects
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • CeleryLanguages
    • RLanguages
    • ReactLibraries
    • DjangoFrameworks
    • JenkinsFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • VerticaDatabases
    • RabbitMQDatabases
    • PentahoDatabases
    • Mode AnalyticsAnalytics
    • InVisionDesign

Location

InfoScout's office is centrally located in the Willis Tower! It is easily accessible to all forms of public transit & many great lunch options!
233 South Wacker Drive, Chicago, IL 60606

Insider's spotlight

How would you describe the company’s work-life balance?

Work-life balance is a non-issue at InfoScout. I have autonomy to make sure my work falls under a schedule that is appropriate for my life when I need it. Each week, encourage people to be honest with their workload to their team, so we can adjust resources. If we see that someone is drowning in work, we learn why and develop ways to fix the issue.

Shawn

Senior Analyst

How do you collaborate with other teams in the company?

InfoScout is a highly collaborative company, but many workers are based remotely. Zoom videoconferencing is used on a daily basis to bring together team members in various locations. The company also emphasizes in-person collaboration, and holds several collocated meetings throughout the year.

Brian

Director of Strategic Programs

How does the company support your career growth?

My manager has been very supportive of having career discussions with me during our weekly 1:1's. We have clear and open communication around career growth and set goals that benefit myself, team, and company. This helps to address growth opportunities and next steps in my career.

Nikka

Senior Product Manager

Every quarter, we host a company wide "hack day" for 48 hours. The idea is to take a concept, embrace the lean startup notion that done is better than perfect, and hack your way towards a prototype. While this started as an engineer focused event, sales or services hacks are a popular way to test out new sales approaches and services deliverables.

Jon

CTO

InfoScout truly brings people together even though we have a dispersed team. I’ve learned how to collaborate with my teammates across the country. We share updates through newsletters, events and random jokes to make us laugh! From video meetings to Slack, InfoScout raises the bar on how to stay connected to your teammates no matter where you are.

Emily

VP, Marketing

What are InfoScout Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Healthcare FSA allows you to set aside up to $2,650 per plan year to cover eligible healthcare expenses for medical, prescription drug, dental, and vision expenses for you and eligible dependents.
Disability Insurance
InfoScout provides LTD/STD benefit to eligible employees of 60% of your weekly/monthly earnings. You pay taxes on the premiums for this coverage, so benefit payments received are non-taxable.
Dental Benefits
If you enroll in the Cigna Dental PPO plan, you still have the ability to choose any dental provider!
Vision Benefits
Our vision benefits are provided by Cigna. You have the option of using a Cigna or a Non-Cigna provider each time you obtain vision services!
Health Insurance Benefits
We offer two medical plans that will be sure to meet your needs-the CDHP and PPO. We do offer FSA as well as an HSA.
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