Client Services Analyst
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- Guide client users on InfoScout's Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
- Leverage InfoScout's proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to InfoScout's customers that drive increased sales and improved marketing effectiveness
- Develop a deep understanding of InfoScout data, solutions and services including their key differentiators versus legacy approaches and competing offerings
- Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts
- Skilled at developing relationships with clients to become a trusted and value added business partner
- Excellent oral and written communication skills
- Strong presentation skills, particularly with customers or prospects present
- Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
- Proven track record of delivering high-quality results in a timely manner
- CPG and Retailer knowledge, including knowledge of consumer and category insights
- Understanding of both syndicated and household panel data (Nielsen and/or IRI)
Experience Required
- Bachelor's or Master's Degree (preferred) with relevant experience
- Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles or experience as a service provider to these functions
- In addition, relevant software industry, Nielsen or IRI experience (consulting, product, sales support and/or service delivery function), is ideal
- Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, Dunnhumby)
- Experience as a power user of Microsoft Excel and Business Intelligence software such as Microstrategy, Tableau, QlikView, Spotfire or Business Objects
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