Client Services Analyst

| Chicago
  • Guide client users on Numerator's Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
  • Leverage Numerator's proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
  • Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
  • Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

Skills & Requirements

  • Skilled at developing relationships with clients to become a trusted and value-added business partner
  • Excellent oral and written communication skills
  • Strong presentation skills, particularly with customers or prospects present
  • Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
  • Proven track record of delivering high-quality results in a timely manner
  • CPG and Retailer knowledge, including knowledge of consumer and category insights
  • Understanding of both syndicated and household panel data (Nielsen and/or IRI)

Experience Required

  • Bachelor's or Master's Degree (preferred) with 1+ years relevant experience.
  • Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles or experience as a service provider to these functions.
  • In addition, relevant software industry, Nielsen or IRI experience (consulting, product, sales support and/or service delivery function), is ideal.
  • Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, Dunnhumby)
  • Experience as a power user of Microsoft Excel and Business Intelligence software such as Microstrategy, Tableau, QlikView, Spotfire or Business Objects.

We are an equal opportunity employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

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    Technology we use

    • Engineering
    • Product
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    Location

    Our office is centrally located in the Willis Tower! It is easily accessible to all forms of public transit & many great lunch options.

    An Insider's view of Numerator

    How would you describe the company’s work-life balance?

    Work-life balance is a non-issue here. I have autonomy to make sure my work falls under a schedule that is appropriate for my life when I need it. Each week, encourage people to be honest with their workload to their team, so we can adjust resources. If we see that someone is drowning in work, we learn why and develop ways to fix the issue.

    Shawn

    Senior Analyst

    How do you collaborate with other teams in the company?

    This is a highly collaborative company, but many workers are based remotely. Zoom or Google Hangouts videoconferencing is used on a daily basis to bring together team members in various locations. The company also emphasizes in-person collaboration, and holds several collocated meetings throughout the year.

    Brian

    Director of Strategic Programs

    How does the company support your career growth?

    My manager has been very supportive of having career discussions with me during our weekly 1:1's. We have clear and open communication around career growth and set goals that benefit myself, team, and company. This helps to address growth opportunities and next steps in my career.

    Nikka

    Senior Product Manager

    What unique initiatives do you have that encourage innovation?

    Every quarter, we host a company wide "hack day" for 48 hours. The idea is to take a concept, embrace the lean startup notion that done is better than perfect, and hack your way towards a prototype. While this started as an engineer focused event, sales or services hacks are a popular way to test out new sales approaches and services deliverables.

    Jon

    SVP, Pilot Solutions

    What are some things you learned at the company?

    Numerator truly brings people together even though we have a dispersed team. I’ve learned how to collaborate with my teammates across the country. We share updates through newsletters, events and random jokes to make us laugh! From video meetings to Slack, Numerator raises the bar on how to stay connected to your teammates no matter where you are.

    Emily

    VP, Marketing

    What are Numerator Perks + Benefits

    Numerator Benefits Overview

    Our benefits and perks are top notch! We offer really great pricing and discounts on everything we have for everyone that is eligible!

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    The Healthcare FSA allows you to set aside up to $2,650 per plan year to cover eligible healthcare expenses for medical, prescription drug, dental, and vision expenses for you and eligible dependents.
    Disability Insurance
    We provide LTD/STD benefit to eligible employees of 60% of your weekly/monthly earnings. You pay taxes on the premiums for this coverage, so benefit payments received are non-taxable.
    Dental Benefits
    If you enroll in the Cigna Dental PPO plan, you still have the ability to choose any dental provider!
    Vision Benefits
    Our vision benefits are provided by Cigna. You have the option of using a Cigna or a Non-Cigna provider each time you obtain vision services!
    Health Insurance Benefits
    We offer two medical plans that will be sure to meet your needs-the CDHP and PPO. We do offer FSA as well as an HSA.
    Retirement & Stock Options Benefits
    401(K)
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Our commitment to support our employees in their decision to become parents along with the hard work they do for us, we provide parental leave and pregnancy leave plans in addition to FMLA coverage.
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Perks & Discounts
    Casual Dress
    Our dress code includes jeans, shorts, and tee shirts every day of the week!
    Commuter Benefits
    You can set aside pre-tax money to pay for eligible transit and/or parking expenses. Each month, you can contribute up to $260 for eligible transit expenses, and/or eligible parking expenses.
    Company Outings
    We have team outings as well as company-wide annual holiday parties and other events for all employees!
    Happy Hours
    Our team loves to hang out together and where we are located there is access to multiple venues where teams can unwind.
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