Affirm
Affirm is reinventing credit to make it more honest and friendly.

Collections & Recoveries Analytics Manager at Affirm

| Remote
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We’re looking for intelligent, driven professionals to join our new team. The Operations Planning & Analytics team is responsible for leveraging data driven insights to drive overall loan portfolio risk mitigation and servicing strategies across contact channels, customer segmentation, headcount planning, forecasting, and driving strategy for collections and repayment operations. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

What You'll Do

  • Identify and deliver analysis to influence operational and product strategy for loan repayment in compliance with regulatory requirements.
  • Monitor repayment metrics, such as collections and recoveries performance and delinquency rates, auto pay, etc, and actively influence vendor strategies to maximize repayment at optimal cost.
  • Manage performance and efficiency across the customer lifecycle focused on repayment.
  • Partner with our vendor management team to analyze vendor performance, participate in business reviews, and build out long term vendor strategy in collections and recoveries.
  • Build cross-functional relationships and partner with our Growth Analytics, Vendor management, Product, and Risk teams to drive operational strategies across collections and recoveries space.
  • Apply a growth mentality to our product and technological roadmaps to accelerate change
  • Identify third parties, data solutions, and other innovative ways to evolve the repayment experience
  • Maintain a strong understanding of our evolving data warehouse and provide technical guidance across all of operations
  • Utilize both industry and internal trends to proactively assess and recommend both short term and long term repayment and collections strategies

What We Look For

  • Passion and drive to disrupt the lending and financial industry for the better
  • 5+ years of experience in an analytical role in consumer collections or credit / risk domain preferred
  • Strong working knowledge of SQL and experience with Python or R
  • Strong interpersonal skills and ability to lead cross-functionally, and influence external parties
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • A passion for finding insights in data and driving change based on those insights
  • Ability to effectively communicate and influence both technical and non-technical audiences
  • Enough laziness to find a faster way to do your least favorite tasks
  • Humility and team mentality - you go out of your way to help teammates

Location

We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In Chicago, Affirm partners with the Chicago Coalition for the Homeless.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive

Jobs at Affirm
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Remote
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Sr. Director, Merchant Pricing

Affirm
Remote
1 week ago
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Remote
1 week ago
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Remote
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Remote
2 weeks ago
We are looking for a passionate and driven individual to join our Corporate Development team.  The ideal candidate will have a passion for technology, innovation and the FinTech ecosystem. You have a track record of successfully owning and executing cross-functional projects with measurable impact. You are comfortable handling multiple – and competing – priorities at the same time. You are highly detail oriented and also know when to back off and look at the bigger picture. Long-term, impact is what motivates you, so you are always thinking about how to move things along.

Client Success Associate, Emerging/Majors

Affirm
Chicago
2 weeks ago
You will lead a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. You will deliver a proactive client management strategy to drive growth and retention. Will you analyze merchant performance and recommend programs to increase product adoption, promote marketing standard methodologies, and optimize program strategies. You will monitor customer health to track usage and overall customer satisfaction. You will collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants.

Senior Product Manager, Merchant Integrations

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. You’ll be a passionate voice for the merchant, and you’ll bring that perspective to the entire product organization (and beyond). You’ll live and breathe metrics, A/B tests, and experimentation, but you’ll also have the intuition and courage to know how to move ahead when

Treasury Associate

Affirm
Remote
2 weeks ago
We are looking for a smart, proactive and experienced individual to join as a Treasury Associate. Treasury is responsible for the cash management and operations, funding and liquidity planning; and balance sheet risk management of a rapidly growing FinTech company. As we continue to scale the treasury capabilities, the ideal candidate should be able to adapt and thrive in a fast-paced environment with an eagerness to learn and grow!

Treasury Lead

Affirm
Remote
2 weeks ago
We are looking for a smart, proactive and experienced individual to join as a Treasury Lead. Treasury is responsible for the cash management and operations, funding and liquidity planning; and balance sheet risk management of a rapidly growing FinTech company. As we continue to scale the treasury capabilities, the ideal candidate should be able to adapt and thrive in a fast-paced environment with an eagerness to learn and grow!

Corporate Development Manager

Affirm
Remote
2 weeks ago
You will help drive Affirm’s corporate development strategy and execution and have a significant impact on the company and its future. You will own M&A opportunities and strategic initiatives end-to-end, developing insightful analyses and communicating clearly and compellingly. You will be involved in sensitive projects and need to maturely handle confidential information. You will work closely with the members of our leadership team, who rely on you to make smart recommendations and to lead change. 

Analyst, Growth Strategy

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Business Analyst who will be responsible to support strategic growth initiatives for the Split Pay Growth Strategy & GTM team which is responsible for driving high impact business initiatives supporting the growth of our Split Pay business segment and

Product Partnerships Director

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As we build innovative product solutions, we need a strong leader who deeply understands our merchant and consumer needs to better seek solutions and identify major opportunities. As Head of Product Partnerships, you will help build our product suite through strategic

Sr. Associate, Product Marketing

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a product marketer with analytical capabilities who will be responsible to support strategic growth initiatives for the Split Pay Growth Strategy & GTM team! This team drives the growth of our Split Pay business segment and Affirm’s user network. This role

Senior Software Engineer, DevOps

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s engineering team is building a large-scale, massively distributed, fault-tolerant global infrastructure shared across multiple financial products, merchants and vendors. Ensuring that our infrastructure is transparently available to engineers is a big job. We pride

Senior Staff Software Engineer, Backend (Identity)

Affirm
Remote
2 weeks ago
Design and implement large scale and low latency services, elegant abstractions, shareable libraries, and robust APIs. Influence the features and direction of the product and platform with your own ideas. Look for ways to improve the end-to-end experience for developers working on our systems. Partner with internal engineering teams and third-party vendors to develop consistent and scalable solutions in order to allow every one of our products to confidently know who it’s serving.

Sr. Client Success Associate, Emerging/Majors

Affirm
Chicago
2 weeks ago
You will lead a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. You will deliver a proactive client management strategy to drive growth and retention. Will you analyze merchant performance and recommend programs to increase product adoption, promote marketing standard methodologies, and optimize program strategies. You will monitor customer health to track usage and overall customer satisfaction. You will collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants.

Business Development Associate

Affirm
Chicago
2 weeks ago
Drive new business by identifying, qualifying, and developing new partnership opportunities for Affirm. Collaborate closely with Account Executives and the rest of the Sales & BD team to strategize creative outreach campaigns and determine priority of outreach based on potential impact. Manage the first stages of the Sales & Business Development pipeline by performing initial outreach and nurturing leads through various inbound channels, including phone, email and social. Engage potential partners about their goals and challenges, and educate them on the value of Affirm. Develop best practices and efficient processes for growing our merchant partner base. Contribute significantly to Affirm’s growth as we scale our core business and product.

Strategic Finance Manager

Affirm
Remote
3 weeks ago
We're looking for passionate, driven individuals to join our Strategic Finance team. The group is responsible for informing company strategy, owning planning and budgeting, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. 

Director, Marketplace Partnerships (Affiliate Sales)

Affirm
Remote
3 weeks ago
Your role directly impacts top-priority, company-wide goals, and will influence the long-term success of the organization. More importantly, you will help build this business line from the ground stage, requiring creativity, grit, influence, and an ability to navigate ambiguity.

Product Marketing Manager, B2B Monetization & Pricing

Affirm
Remote
3 weeks ago
The Product Marketing Manager’s role is to deeply understand our market, consumers, and retailers to help advise our B2B Monetization & Pricing strategy and craft powerful positioning and messaging. This person will closely collaborate with Pricing, Product, Partnership, Sales, Marketing, Client Success, and other GTM teams. This is an exciting opportunity to help define and execute Affirm’s future monetization strategy!

Sr. Manager, Revenue Operations

Affirm
Remote
3 weeks ago
As a Revenue Operations Manager, you will work closely with the commercial leaders (SVP of Sales and/or SVP of Client Success) as their key partner to drive sales force efficiency. You will do this through optimizing processes, providing analytics to drive strategy, build and operationalize our compensation programs, and help develop the tools that make the teams as productive as possible. We're looking for candidates who are excited to help our commercial teams by proactively seeking new opportunities to mature and scale the business. The ideal candidate must be tactical in helping build out programs and automation as well as strategic in thinking through coverage models as the teams and business scale. We are seeking a strong leader to build out our Rev Ops team and help us make lending fast, fair, and affordable for all!

Senior Accountant, General Ledger

Affirm
Remote
3 weeks ago
As a Senior Accountant you have in-depth knowledge of generally accepted accounting principles, proficiency in accounting systems, and strong motivation to contribute to the achievement of an efficient monthly/quarterly/annual close and financial reporting process. You pay great attention to detail and the ability to deliver results under deadlines as well as working effectively cross-functionally in a rapidly changing environment.

Equity Admin Manager

Affirm
Remote
3 weeks ago
Prepare grant files, timely and accurately process new grants (including the delivery of stock agreements) as well as varied transactions with a strong know-how of accounting, legal, and tax implications. Review proposed secondary sale activity and evaluate Affirm's preferences to exercise ROFR or transfer restrictions by communicating with Finance, Legal and external stakeholders. Collaborate with Strategic Finance and People teams to develop appropriate and feasible equity compensation plans . Conduct monthly, quarterly, and annual reconciliations of all equity-related transactions, including maintenance of the stock plan reserves. Conduct monthly, quarterly, yearly reporting as required. Collaborate with Legal, Finance, and People teams to communicate materials, compliance, grant process, and management reports.

Director, Technical Accounting

Affirm
Remote
3 weeks ago
We are looking for an individual who has a strong passion to combine disciplines of technical accounting and economic outcomes of complex business transactions; support Affirm leadership to present industry impacts and alternatives to the accounting standard setting bodies (FASB/IASB) on unique and complex financial reporting matters; develop accounting policies and lead implementation; and actively participate to promote learning culture and develop current and future talent. This position will report to the Corporate Controller.

Growth Marketing Manager, Demand Generation

Affirm
Remote
3 weeks ago
The Demand Generation Manager will join the Business Growth Marketing team and support our Merchant Growth programs’ development and execution. They will build and lead paid media campaigns to support ambitious merchant growth goals. They will translate our value propositions into meaningful marketing plans that reach target audiences at scale. The ideal candidate will build and lead all aspects of marketing programs to drive top-of-funnel growth - including SEM, paid social, email marketing, display, and content marketing. They will be an integral part of the Demand Gen team as a hands-on manager of paid media campaigns - including initial set up, ad creation, budget monitoring, and optimizations.

Analyst, Business Intelligence

Affirm
Remote
3 weeks ago
We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering recommendations to current and prospective merchants. The ideal candidate will have strong technical and analytical problem solving skills to work with Commercial and Data Engineering on maintaining BI models and reporting infrastructure.