Command Center Senior Analyst SHIFT: 1:00 PM - 9:30 PM CST (Mon/Tues off) at Grubhub

| Chicago
!Sorry, this job was removed at 9:52 a.m. (CST) on Tuesday, March 26, 2019

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

This is your chance to jump at a great opportunity.  We’re looking for someone who is a team player and ready to dive into our operation.  As a Command Center Senior Analyst you’ll help build and execute processes that are necessary to support the entire Care Department.  We’re very protective of our culture so you must lead by example.  It’s also important that you’re self-motivated and carry a “whatever it takes” attitude.  Oh and of course it goes without saying that providing stellar customer service is a must.

Some Challenges You’ll Tackle

  • Real Time Monitoring of the entire operation including Grubub Customer Care, Restaurant Care, Corporate Care, and Driver Care
  • Provide timely information to the Leadership Team regarding the performance of the operation
  • Handle employee scheduling concerns
  • Move employees to appropriate tasks throughout the operating hours
  • Realign tasks and responsibilities as business needs dictate
  • Schedule meetings as needed
  • Work with our call center partner to ensure appropriate coverage in place
  • Provide on-going feedback and support to the Care Department
  • Identify trends and opportunities within the Care organization
  • Work with the Leadership team to achieve specific call center goals
  • Act as a leader for the organization in the absence of senior leadership
  • Provide training and guidance to peers on workforce management tools and techniques

You Should Have

  • Ability to work 1:00 PM - 9:30 PM CST 
  • 3+ years of management experience in operations, customer service, or contact centers
  • 1+ years of workforce management experience preferred
  • Experience with Five9, eWFM, Verint, or other workforce management systems preferred
  • A willingness to learn and adapt
  • Proven track record of successfully working independently with little to no supervision
  • A strong love to help others succeed
  • A wide degree of creativity, it’s fun to work at Grubhub
  • Strong attention to detail
  • Cool under pressure

And Of Course, Perks!

  • PTO. It’s true, we provide you a generous amount of time to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

 

We deliver favorites every day. Join us as we move eating forward.

 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
More Jobs at Grubhub3 open jobs
All Jobs
Data + Analytics
Marketing
Data + Analytics
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago