Who we are:

Braviant is a leading provider of tech-enabled credit products that combines breakthrough technology and cutting-edge machine learning to transform how people access credit online. Our next-generation approach to lending reduces credit barriers and creates a Path to Prime to help millions of underbanked consumers build credit history, reduce their cost of borrowing, and achieve financial success.

The role:

Our Compliance Team is looking for a Call Center Compliance Support Analyst for our Braviant Consumer product (Balance Credit).This is a high impact role at an early stage company responsible for creating and upholding all compliance operations standards. The right candidate will be a problem solver, clear communicator and able to balance multiple tasks. You will partner with Leadership to assist our Call Centers with adhering with industry compliance. The candidate will audit existing processes, execute on crucial tasks and provide feedback to improve existing standards. Must be action oriented, at ease interacting with all areas of compliance and operations and possess the ability to communicate complex issues. Performance expectations include: meeting or exceeding all individual and department goals, adhering to all company policies, procedures, and practices, quickly implementing feedback, coaching, and training as provided.

The Call Center Compliance Support Analyst will report to the Compliance Manager and be responsible for auditing current processes, reporting and vetting of new opportunities/strategies, and other ad hoc projects. 

What you'll be doing:

• Monitor day to day compliance operation issues and advise upper management of issues
• Performs critical tasks in accordance with current SOPs and make recommendations for process improvements
• Proactively investigate and identify opportunities throughout operations
• Assist with customer escalations and work with Operations, Product and Legal to resolve state specific and official complaints
• Assist with training for new hires and or updates to existing processes and subsequently train on the processes

What you'll bring:

• At least one year in a high-volume work environment
• Experience with process improvements (ie: auditing current processes and identifying business needs)
• At least one year of previous coaching and mentoring experience
• Strong customer service focus and interpersonal skills
• Excellent written and oral communication skills
• Knowledge of MS office products and/or Google Suite with basic Excel/Google Sheets experience
• Flexibility and ability to quickly adapt to change, self-motivator
• Demonstration of good judgement
• Bachelor’s degree
• Experience interpreting analytical data
• Experience in a call center environment

equally important...

• You embody Braviant’s core values, especially: you think like an owner and are ready to innovate and iterate.
• You believe in teamwork and are not afraid of rolling up your sleeves. 
• You’re comfortable with the unknown: startup life allows for a broad, wide ranging role, but also means priorities and work can change quickly. You should be excited about all this entails!

What it's like to work here:

We're more than just great snacks, unique outings, a cool office, or swag. We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant.