For Caterpillar, digital means using technology to extract data from our machines and engines and transform it into valuable recommendations or “insights,” to help customers make better, more informed decisions and help Caterpillar make robust products with the lowest total ownership cost. Our products generate and process large amounts of data from sensors, on-board models, and control algorithms in real-time creating real-world machine usage information.

This is position is in Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards and processes to enable (E2E) telemetry data quality monitoring, finding source of quality issues and work with process partners to resolve the problems at source.

JOB DUTIES: Connectivity Support Engineer focuses on end-to-end data quality from IoT telematics devices all the way to customer applications.

Connectivity Support Engineer supporting Caterpillar’s digital technology systems are key roles within the enterprise and vital in achieving Caterpillar’s Digital Vision.
Identify quality issues by data mining and analysis.
Investigates hardware and software issues to determine reason for the failure and provides technical information for the continuous product improvement (CPI) process.
Assesses the impact of field product problems on the company and the customer and determines the best field support plan to serve both.
Keeps engineering teams appraised of activities and/or status of product problems.
The most challenging and important part of this job is identification of data quality issues and coordination with other teams through the problem resolution system.

BACKGROUND/EXPERIENCE:

A Bachelor of Engineering degree or equivalent experience
3+ years of product support experience electronic systems
Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high velocity environment.
Requires the ability to effectively communicate technical information to a broad range of audiences.
Incumbent must have strong initiative, interpersonal, organizational and teamwork skills.

Top candidates will have:

Knowledge of Tableau/BI tools, scripting to automate data analysis and SQL query development.
Experience with handling large data sets in various formats.
Knowledge of Caterpillar Product link devices and telemetry data.
Previous knowledge of Caterpillar, working with a different unit or working with different products, processes or systems is desirable.

Visa sponsorship available for eligible applicants.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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Kyle Cline

Analytics Manager

PEOPLE-FIRST EXPERIENCE

Work in a setting that prioritizes people

Leading a team isn’t Cline’s only duty. “My most important leadership role is being a father,” he said, commending the parental leave policy that let him be with his newborn son. The human element extends to entities like the Caterpillar Foundation, which among other initiatives, provides support to disaster-impacted areas. “I’m proud to work for a company that prioritizes communities and their people,” Cline said.

Caterpillar makes me feel like they want me to stay and grow.

Shilpi Banerjee

Senior Software Engineering Manager

GROW EACH DAY

Advance in a development-minded environment

A 16-year company veteran, Banerjee hasn’t just logged serious time with the company — but mileage, too. From navigating M&As in Japan and tackling new product introduction in China and Singapore, to spearheading digital efforts in India, the technologist has grown immensely since starting as an IT analyst. “At Caterpillar, there are myriad opportunities to explore your potential and grow your career globally,” Banerjee said.

Leaders appreciate initiative, enthusiasm, flexibility and the drive to get things done.

Jenny Thompson

Digital Product Manager

Real World Impact

Digital Solutions That Power the Bottom Line

Digital Product Manager Jenny Thompson sees connectivity as a cornerstone of great service. “Our digital services empower customers to improve their efficiency, productivity, profitability and sustainability — directly powering their bottom line,” Thompson said. To transform its customers’ operations, Caterpillar develops digital solutions that combine its many strengths: asset and service data, engineering and robust analytics. “These tools give customers insights about their operations and recommendations for their fleets that are more tailored than ever before,” Thompson said.

Caterpillar was an early adopter of connectivity and the value that data can bring. We want our customers to be successful, and these technologies are important enablers for that success.