At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Cost Data Analyst will design and develop dashboards using Tableau Desktop and Tableau Server for the common repairs and maintenance data of SMS Assist. In addition, the Analyst will support the development and maintenance of automated processes to identify data and monitor the patterns and trends. They will partner with other team members and collaborate with
cross-functional teams to pro-actively devise solutions to data analysis challenges. This multidisciplinary role will provide leadership with detailed solutions for timely analysis and way forwards. This role will report to Director of Cost.
Responsibilities

• Assists in the development of data visual presentation strategies to ensure data is conveyed in meaningful and thoughtful formats for all audience levels
• Works with SQL Server Management Studio (SSMS) for query writing, and stored procedure execution, as well as for data analysis
• Independently builds, populates, and maintains standard and ad-hoc leadership recurring dashboards, reports and presentations for various tasks
• Supports leadership in the development and implementation of analytical models by using both internal and external data sources to enhance processes
• Implements creative reporting concepts to gain efficiencies, and craft action plans to improve overall business processes
• Provides functional and technical specifications, as well as other required documentation
• Identifies and implement industry best in class practices

Professional Skills

• Customer Service - Proficient
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships - Advanced
• Negotiation - Advanced
• Learning Agility - Advanced
• Problem Solving - Advanced
• Process Orientation - Advanced
• Prioritization - Advanced

Role Specific Skills

• Computer Skills: Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
• System Experience: Tableau, SQL
• Self-directed and motivated with the ability to succeed working independently
• Demonstrated analytical skills and an ability to make timely decisions in a logical, effective manner

Qualifications
Minimum Qualifications

• Bachelor's degree or related experience
• 3 Year of experience using Tableau

Other Relevant Qualifications

• MBA, MS or MIS a plus
• Background preferably in Business Administration, Information Systems, Computer Science, Finance, Mathematics, Statistics or related discipline
• Tableau desktop certification a plus
• Experience in Facilities or Supply Chain a plus
• Industry trade knowledge : HVAC, electrical, plumbing, gen. maintenance, etc
• Experience related to strategy, analytics, implementation, or operations experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.