What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.
What You'll BringBachelor’s degree and/or 1+ years of professional experience in customer-facing or operations role in reporting management.
Proven customer management skills with a strong customer service orientation (desire to help others).
A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
The ability to multi-task and handle high volumes of small projects simultaneously.
Maintaining regulatory compliance in a complex environment with a demonstrated understanding of credit reporting laws and regulations
Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively with excellent attention to detail and a high level of accuracy
We’d love to see:
Previous experience with – Salesforce and/or Metro 2® credit reporting, a high level of computer literacy, and excellent analytical skills.
Experience with designing and implementing dashboards and reporting
Power BI and/or Tableau experience
Experience working in a heavily regulated environment is a plus
Impact You'll MakeExpectations in the first 90 days – Gain an understanding of industry guidelines, our core systems and operational processes.
To achieve this, you will work directly with our data furnishers to evaluate file failure errors, update furnisher information, analyze/interpret dispute-related data to identify issues/concerns/trends, track relevant activities, and perform outreach to data furnishers
Support our internal stakeholders with a variety of daily operations and create reports and dashboards while keeping strict adherence to internal policies and procedures and supporting documentation
What you’ll accomplish beyond 90 days – Effectively advocate for industry standards and best practices across internal and external stakeholders, as well as, build relationships and provide solutions.
This will be done via handling of daily requests submitted by furnishers and internal stakeholders, along with assisting in our proactive data quality reviews, new furnisher onboarding and credit data investigations.
The ideal candidate is adept at documenting and assessing the root cause of issues and utilizing the information to ensure future issue are avoided while maintaining high standards of communication and service to all customers.
Update internal reporting to keep all stakeholders informed of industry trends and the status of various accounts and projects.