Customer Analytics Manager - Zoro

| Northwest Suburbs

Company Overview

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 275+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Position Description

Zoro is looking for a talented leader to influence and execute our customer data and analytics strategy. As the Customer Analytics Manager on Zoro's analytics team, you will partner with various business leaders to develop the frameworks, methodology and processes to set up and supplement new customer information. The ideal candidate will have successfully managed a customer analytics function at a medium to large organization, with a focus on customer data procurement, segmentation, and reporting/analytics strategies. This is an opportunity for someone to come in and build a customer analytics discipline from the ground up.

Duties and Responsibilities:

  • Become the Zoro subject matter expert of all things customer.
  • Define customer data and analytics roadmap to provide the business with industry-leading customer information.
  • Create a customer reporting framework to create visibility of customer performance across segments, verticals, RFM, etc.
  • Collaborate with business and IT stakeholders to create a customer information management strategy, implementing projects to increase efficiency, accuracy, and usability of internal customer data.
  • Investigate and recommend third party data solutions to supplement customer information and define customer data append/merge/unification strategy. 
  • Partner with business to define a customer segmentation strategy that can be used throughout the organization.
  • Data mine Zoro's customer and transactional information to produce actionable insights that drive organizational strategy. 
  • Create customer data standards that continuously improve data quality. 

Position Requirements:

  • Bachelor's degree in quantitative field required. MBA preferred or equivalent work experience.
  • 5+ years' experience in a medium to large ecommerce, retail, or finance organization.
  • 3+ years' experience in a hands-on, customer focused data, analytics, or strategy role.
  • Outstanding and proven project management skills; ability to manage multiple projects in a high-pressure, tight-deadline environment.
  • Experience with SQL highly preferred; familiarity with a data scripting language a plus (R, Python, Java)
  • Proven ability to extract high-impact business insights from customer and transactional data.
  • History of creating customer segments and segmentation strategies that allow for more targeted and personalized touchpoints with customers and ultimately move the needle.
  • Excellent written and verbal communication skills; ability to communicate technical concepts to non-technical users.
  • Experience creating data visualizations in Google Data Studio, Tableau, or a similar tool a plus.

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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