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About the Role

The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role, you will help support customer data needs through training and reporting from Mastery's Transportation Management System (TMS). In addition, you will help support the internal reporting needs of the commercial team. 

The Customer Data Insights Analyst will leverage technical skills to perform data discovery, build reports and respond to ad hoc data requests across the commercial organization. You will work with internal stakeholders and clients to understand reporting issues and communicate resolutions in a timely manner.

As a Customer Data Insights Analyst, you will operate with an investigative mindset, proactively looking out for our customers’ data needs, interpreting trends and suggesting new and innovative ways to keep them succeeding with Mastermind TMS. Generating excitement for new or developing reporting features, you will facilitate demos of visualizations and training to keep customers happy while driving engagement and providing technical support. 

Responsibilities 

  • Collaborate with customers and internal stakeholders during data discovery to identify gaps 
  • Author and maintain dashboards via Mastery’s chosen front end application to support internal stakeholders and clients through all phases of the customer relationship process: engagement, onboarding, implementation, support, & success 
  • Troubleshoot root causes for discrepancies to work towards data consistency
  • Perform ad hoc analysis throughout the customer relationship process and as Mastermind issues arise 
  • Educate and train internal stakeholders as well as clients on how to use our self-service reporting tools to deliver insights into their daily business operations
  • Manage day-to-day tasks and communication with internal and external stakeholders on outstanding data defects and requests 
  • Translate client reporting needs into requirements, submit requests on their behalf and work with product to prioritize all client data requests to ensure we are meeting deadlines and staying aligned with Mastery’s product offering 
  • Manage customer success through relationship building, data expertise, and problem solving 

Requirements 

  • Proficient at crafting SQL queries 
  • Minimum of 1 year experience building executive reports, data visualizations, and self-service dashboards in at least one modern BI tool (Tableau, Looker, Power BI, etc.)
  • Ability to collaborate with internal and external stakeholders to identify data warehouse and reporting requirements 
  • Proficient understanding of relational data models and data warehouse practices 
  • Exposure to relational database management systems RDBMS (e.g., PostgresSQL, MySQL, Oracle, etc.) and/or cloud-based data stores (Snowflake, Redshift, BigQuery, Azure SQL Data Warehouse, etc.) 
  • Bachelor's Degree required 
  • Experience with customer facing analytics preferred 
  • Ability to travel preferred 
  • Minimum of 1 year industry experience required

About Mastery

Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS. 

Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function. 

Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today’s unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently. 

The challenges in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you. 

Mastery Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff! We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.

At this moment we are all working from home and doing our part to combat the Covid 19 virus. We are creatively building our new work habits. We are respectful of each other’s time and personal life. We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits. We are dedicated to finding new ways to add perks as we live and work from home.

Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble – which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry. 

Join us – you’ll love it – let’s build a masterpiece!

Benefits

Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance covering 90% of premium costs. Company paid life insurance for 1x salary. Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We fully support our work from home initiative as we do our part to combat the Covid 19 crisis. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children’s Research Hospital. 


We are an equal opportunity employer and actively seek a diverse community of professionals. Veterans, Women, non-binary, people of color, LGBTQIA, we welcome all to apply! 

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • JIRAManagement
    • TrelloManagement

Location

Our two Chicago area offices are located in great areas, West Side & Lake Forest, both accessible to transit with great dining, shopping & coffee shops nearby. We also have several offices around the country.

An Insider's view of Mastery Logistics Systems

What does your typical day look like?

What's exciting about this phase of Mastery is that every day we're both pushing forward our initial product as well as building out the company itself. So a typical day involves defining upcoming features, prototyping, interviewing candidates, and working with the team to establish our processes. Everyone gets to contribute in multiple ways.

Chris Wallace

Director of Product Management

What are Mastery Logistics Systems Perks + Benefits

Mastery Logistics Systems Benefits Overview

Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of your time and the needs of your personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks.

Culture
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mastery offers several health plans for individuals and families.
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Mastery provides employees with a 401(k) matching plan, matching up to 4%.
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
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