Customer Impact Response Analyst at Discover
Discover. A brighter future.
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.Job Description
Works with multiple teams as well as act as an individual contributor to provide timely and quality responses to impacted customers on complex student loan issues. Evaluates the implications of issues having customer impact. Manages draft documentation and assist in the implementation of customer response activities.
Facilitates remediation activities for systematic and/or human error issues that have a direct customer impact.
Analyzes customer data, understands system functionality and remedies customer impact.
Collaborates with team members across corporate functions such as Strategy, Technology, Marketing, Legal, Compliance, and Risk to lead and manage customer impact response activities.
Plans, scopes, and oversees progress/status reporting, quality assurance, troubleshooting, communication, and implementation.
Education - Degree Education
Minimum Bachelors Business, Bachelors Arts, Bachelors Social Sciences
Work Experience Years Experience
Type of Experience :Minimum
4+ years Project management, cross-functional management, nontechnology project delivery or related
2+ years Applicable line of business [Deposits, Personal Loans, Student Loans], or related experience Minimum
In Lieu of Education:
6+ years of experience in Customer Service, Project Management, Financial Services Operations or Related
Certifications and Licenses Certification or License Details
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.