Join Rally Health as a Customer Success Analyst and support the Customer Success team by managing daily service delivery for Rally members, clients and partners. You will work with teams across the enterprise to ensure raised member and client concerns are addressed and partner with Rally’s Client Management teams to ensure complex platform issues are well understood and communicated based on audience. You will report to the Supervisor, Customer Success.

You Will:

• Manage daily service delivery for Rally clients, focused on member and client issue resolution through the support ticketing system.
• Partner with Rally teams to quickly address client needs.
• Cultivate understanding of Rally platform to quickly Identify systemic issues and respond.

You Have:

• 1+ year customer service or software QA experience
• Issue Management experience with a focus on requirements interpretation
• Client engagement skills
• Salesforce experience
• BS/BA degree in related field or healthcare SaaS experience

Rally Health™ is about putting health in the hands of the individual. With our easy-to-use online and mobile tools, we empower people by helping them take charge of their health and health care. Our culture is built on a belief of helping people live healthier lives, and we know that a diverse workforce enriches us with the talent, perspective and inspiration we need to achieve our mission. Rally knows that we are strongest when our teams reflect the diversity of the world around us, and when Rallyers can do their best work in a workplace where they feel a sense of belonging.

Our Benefits:

• Great compensation package
• Comprehensive benefits package for full-time employees, including medical, dental, vision coverage, stock purchase plan, and 401(k)
• Wellness programs, including physical and mental health services
• Flexible paid time off for full-time employees & paid leave for new parents

Rally Health believes in a policy of equal employment and opportunity for all people. It is our policy to train and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application or review process should notify Talent Acquisition ([email protected]).