RXBAR: We manufacture, market and distribute whole food protein bars. While the protein bar market is crowded, RXBARs are the cleanest protein bar available and our branding stands out. A unique, “No B.S” value proposition in a rapidly growing health food market has our company positioned for growth.

Customer Supply Chain Analyst: RXBAR is driven to provide a best in class customer service experience to every customer in every channel.  The Customer Supply Chain Analyst will support strategic initiatives to expand distribution, improve service and operational efficiency.

Our ideal candidate is passionate about supply chain, shares our entrepreneurial spirit, and is eager to grow within our organization. The role is responsible for delivering against our “No B.S.” proposition by exceeding customer expectations for service, in-stock levels and various other operational metrics.

General Functions & Job Responsibilities:

• Lead daily execution of replenishment orders and inventory allocations
• Advocate for customers’ needs throughout the RXBAR organization

• Build rapport with internal and external customers

• Support promotional programs and assortment expansion, mitigate out of stock losses, and other impactful supply chain events

• Fulfill RXBAR promise that all customers will receive a best in class experience

• Ensure timely communication and visibility of order status
• Escalate and inform leadership of any opportunities, trends, or potential threats to our overall customer-service strategy

• Proactively communicate and coordinate action plans to resolve issues

• Develop customer-specific standard operating procedures (SOPs) to guarantee all routing guidelines are successfully executed
• Support new customer on boarding and item set up

• Prepare order and inventory related reports for management

• Calculate metrics & KPI’s to objectively measure the customer service experience

• Assemble customer scorecards to provide visibility into operational performance
• Analyze and mitigate customer deductions and nuisance fees
• Drive greater collaboration with internal and external stakeholders through critical thinking, effective communication, and thorough conflict resolution

Skills and Qualifications:

• Positive attitude, a thirst for knowledge, and an excitement for growing our business
• Bachelor's Degree in Supply Chain or Operations related field required

• 1-3 years’ experience in supply chain, inventory, or warehouse management—relevant internship experience will be considered

• Evident customer-centric attitude
• Passion for entrepreneurship
• Desire to excel and grow with the RXBAR organization
• Competence in business systems and ERP experience highly desirable 

Total Rewards Package:

Competitive salary, comprehensive benefits package, 401K plan with RXBAR match, cell phone & fitness membership reimbursement, subsidized commuter benefits, bike & helmet, unlimited RXBARs, RXBAR gear and invaluable experience growing a company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.