The Customer Usage and Risk Analyst is a data analyst responsible for gathering and interpreting data in order to reach meaningful conclusions specific to how our customer are using our solutions. This role is also key in helping to identify customer health and churn risk.

As a member of the Adoption Team, you'll partner with Customer Success and Solutions Engineering to drive product usage and provide our customers with a great experience. Our team believes in pushing the status quo, celebrating wins, working smart and creating a culture where people are encouraged to be themselves and love what they do. We also offer benefits that you don't find everywhere.

What You Need:

• Relentless pursuit of excellence
• Attention to detail
• Strong initiative, drive and self-direction
• Proficiency at juggling multiple tasks
• Being comfortable in a fast-moving and quickly-changing environment
• Partnering with others to accomplish goals

Key Responsibilities:

• Analyze and interpret usage data to identify benchmarks and vulnerability
• Communicate usage trends and ROI scenarios
• Primary point of contact internally for customer-facing usage data program and process
• Understand customer success criteria and develop customer-facing progress reports
• Utilize business intelligence and analytics tools available (i.e., Salesforce, Tableau and Microsoft Office apps)
• Work across functions to share data and information – pre and post sales

Qualifications:

• Quick thinker and inquisitive
• The ability to analyze, model and interpret data
• Ability to be agile in approach
• Ability to learn quickly
• Problem-solving skills
• A methodical and logical approach
• The ability to plan work and meet deadlines
• Bachelor's Degree Preferred

Who We Are:
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.