Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

This position reports to: AVP Global CWF Solution Consulting 

ServiceNow Customer Workflows (CWF) drives customer loyalty with connected digital workflows and goes beyond traditional CRM and Field Service. Members of this team will have an opportunity to drive this growth engine for ServiceNow, along with support from the CWF business unit, executive team, and sales. 

You will partner with a team of highly motivated Solution Consultants and Account Executives, and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership. You will support and promote our major selling motion ‘CX Discovery Workshops’ for the Customer Workflows team. In this program, you will convey value to address ServiceNow customers’ business issues. As a specialist member, you will contribute to the development of concepts, techniques & assets that enable the Solution Specialist teams you support within these workshops. You will make recommendations for new processes and initiatives to impact CWF revenue. You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader, especially as it relates to the ‘CX Discovery Workshop’ program. You will help define/establish new discovery workshops for emerging CWF Solutions (Field Service Management, Connected Operations, Financial Services Operations, Telecommunication Service Management, etc.). 

What you get to do in this role:

· Help develop programs that enable other Solution Consultants to demonstrate the value of Customer Workflows solutions on the ServiceNow platform

· Drive best practices in sharing across organizations to enhance the quality and efficiency

· Identify key prospects (in GEO) to target a Workshops. Engage w/ account & specialist teams and position & execute in some workshops

· Meet with regional existing Customer Workflow customers. Learn the value they are getting from our technology/Solution. Bring credibility & value to conversations w/ prospects

· Establish a standard/re-useable customer-facing presentation that can help scale our ServiceNow unique differentiators at the platform as well as Customer Workflows-specific level.

· Provide subject matter expertise and perspective on workshop execution for the global CWF team and lead evolution of the workshops as they continue to be core to CWF selling motion.

· Produce ability to track & trend workshop execution and impact across all teams

Qualifications

In order to be successful in this role, we are seeking someone who has:

• Solutioning experience within Customer Service / Customer Experience / Service Operations / Call Center / Field Service solutioning
• Experience leading workshops in a pre-sales capacity
• Experience with the ServiceNow product suite or competitive product suites
• Ability to articulate and logically communicate concepts with technical and non-technical audiences
• Demonstrated ability to lead teams & prioritize initiatives to completion
• A high degree of passion, energy, drive and willingness to travel
• Ability to motivate and inspire sales members in core selling roles
• Executive level presence and experience presenting to executive-level audiences
• Strong written and verbal communication skills 

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.