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Data Operations Coordinator

| Chicago

About The Opportunity

Welcome!

Got a taste for something new?

We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

With 75,000 restaurants and 10 million diners across 1,300 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

Some Challenges You’ll Tackle

The Data Operations Team Coordinator will support the Team Lead with the management of the daily workflow of internal & external resources who are responsible for ensuring timely and accurate content creation as part of the end to end restaurant onboarding (or updating) process.

The Data Operations Team Coordinator will report to the Data Operations Manager.

Responsibilities:

  • Assist the Team Lead as needed with the daily workflow for a team of up to twenty Associates and Specialists
  • Communicate directly with high value B2B enterprise clients via email and phone to ensure that target launch dates are met
    • Coordinate a team of associates and specialists to execute high value/chain content updates
    • Collaborate with front end data operations leadership and B2B account advisors
  • Held accountable by the Data Operations Manager for team’s ability to hit target launch dates for high value/chain launches with exceptional quality. Expected to communicate the team’s performance to the Team Lead, Data Ops Manager and potentially the Sr. Manager
    • Assist the Team Lead with the implementation & coordination of process changes by monitoring the queue and delegating tasks
    • Act as a subject matter expert and represent the team’s perspectives during continuous improvement efforts
  • Act as the primary resource for Associate/Specialists, restaurants and other department resources’ issues/escalations
  • Dedicate some time each day to mentor, answer questions and collect feedback from the Associates/Specialists
  • Assist with new team member training and onboarding as needed
  • Maintain a fun culture and environment in alignment with the Grubhub values

You Should Have

Requirements:

  • Bachelor’s degree preferred
  • Able to create reports in Salesforce.com is preferred
  • Able to use mathematical functions, create charts and pivots tables in Excel and/or Google Sheets
  • Experience in sales or customer service is preferred
  • Critical thinker with strong attention to detail
  • Strong prioritization skills and ability to meet tight deadlines
  • Effective communicator with a knack for articulating the problem and collaborating across teams
Read Full Job Description

Location

111 W. Washington St., Suite 2100, Chicago, IL 60602

What are Grubhub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

$18 per week to use on the Grubhub website. Restricted stock units for all team members. Learning and development opportunities. Flexible vacation time, paid holidays, and company outings. Casual dress code and private roof top deck.

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