Company Description

GoHealth is a leading developer of Web-based sales and online insurance marketing tools for the health insurance industry, helping insurance brokers, agents and carriers connect with customers and transact business more efficiently. We are revolutionizing the health insurance industry through technology. 

GoHealth made the Crain's Fast Fifty list in 2014, and we were named one of North America’s Fastest Growing Tech Companies on Deloitte’s 2014 Technology Fast 500.  

Job Description

GoHealth is looking for a Data Scientist, Customer Conversion to join its Strategic Analytics Center of Excellence.  This data scientist will be responsible for using advanced analytics and modeling to provide senior business leaders with actionable insights that drive strategic initiatives and create enterprise value, specifically through improving decision-making support and other aspects of the customer experience that impact conversion and overall satisfaction.  Due to the dynamic nature of this role, we are seeking candidates with a problem-solving mentality and the ability to build analytical insights for a wide-range of business contexts.

 Responsibilities:

• Use statistical modeling and advanced analytical tools to perform prescriptive and predictive analytics that help optimize GoHealth's processes and improve its key performance metrics
• Collaborate with business leaders to analyze problems, optimize processes, and build presentations making your results intelligible to any stakeholder in the company
• Become an expert in the experience and mindset of a customer that is seeking insurance coverage
• Understand GoHealth’s business processes, including the role that each business unit plays in supporting the company’s ultimate objectives
• Collaborate with business leaders to analyze problems, optimize processes, and build presentations making your results intelligible to any stakeholder in the company
• Build customer propensity models that predict purchase patterns and allow business leaders to maximize financial return through differentiated routing and adaptive experiences
• Continually think of new ways data-based insights can help support GoHealth’s processes and improve customer purchasing patterns and decision-making
• Deliver on ad-hoc data requests from business users while identifying ways to reduce these requests with reports and dashboards
• Create and improve critical reports for a range of departments
• Build interactive dashboards intuitive enough for business users but flexible enough to serve multiple needs
• Compile complex data sets from a variety of sources
• Identify additional data sets that can drive strategy, improve decision making, and automate processes

Qualifications

• Bachelor's Degree in Math, Statistics, Social Sciences, Economics or another quantitatively focused field
• 3+ years in an analytics focused role and/or an advanced degree in one of the above
• Proficiency in SQL with the ability to write complex joins and conditional statements
• Proven ability to create easily interpretable visualizations with tools such as Tableau, Looker, Power BI, Plotly, Matplotlib, and/or Ggplot
• Proven ability to build reports in tools such as SSRS, Tableau, Power BI, and/or packages in Python or R
• Strong understanding of statistical modeling and the ability to apply each model appropriately within a business context
• Experience working with statistical/machine learning packages in Python, R, SAS, and/or Julia
• Experience performing analytics in a business and/or healthcare environment, preferably with some degree of focus on sales and/or customer experience
• Proven ability to take insights and turn them into actionable steps that can drive business value
• Ability to communicate complex concepts to colleagues with varying degrees of analytical knowledge
• Desire to improve upon current skills and learn new ones
• Ability to multi-task and manage time effectively
• Ability to work independently with limited oversight
• We will Not pay for any relocation

Additional Information

GoHealth offers a full benefits package, unlimited vacation, a very casual dress code and a fun, interactive working environment.