Data Scientist, Customer Retention

| Chicago

Company Description

GoHealth is a leading developer of Web-based sales and online insurance marketing tools for the health insurance industry, helping insurance brokers, agents and carriers connect with customers and transact business more efficiently. We are revolutionizing the health insurance industry through technology. 

GoHealth made the Crain's Fast Fifty list in 2014, and we were named one of North America’s Fastest Growing Tech Companies on Deloitte’s 2014 Technology Fast 500.

Job Description

GoHealth is looking for a Data Scientist, Customer Retention to join its Strategic Analytics Center of Excellence.  This data scientist will be responsible for using advanced analytics and modeling to provide senior business leaders with actionable insights that drive strategic initiatives and create enterprise value, specifically through improving management and retention of customers after point of sale.  Due to the dynamic nature of this role, we are seeking candidates with a problem-solving mentality and the ability to build analytical insights for a wide-range of business contexts.

  • Use statistical modeling and advanced analytical tools to perform prescriptive and predictive analytics that help optimize GoHealth's processes and improve its key performance metrics
  • Collaborate with business leaders to analyze problems, optimize processes, and build presentations making your results intelligible to any stakeholder in the company
  • Become an expert in the customer's experience after they purchase an insurance coverage plan, both before and during their enrollment in the plan
  • Understand GoHealth’s business processes, including the role that each business unit plays in supporting the company’s ultimate objectives
  • Continually think of new ways in which data-based insights can help support GoHealth’s processes and improve customer satisfaction
  • Deliver on ad-hoc data requests from business users while identifying ways to reduce these requests with reports and dashboards
  • Create and improve critical reports for a range of business divisions
  • Build interactive dashboards intuitive enough for business users but flexible enough to serve multiple needs
  • Compile complex data sets from a variety of sources
  • Identify additional data sets that can drive strategy, improve decision making, and automate processes

 

Qualifications

 

  • Bachelor's Degree in Math, Statistics, Social Sciences, Economics or another quantitatively focused field
  • 3+ years in an analytics focused role and/or an advanced degree in one of the above
  • Proficiency in SQL with the ability to write complex joins and conditional statements
  • Proven ability to create easily interpretable visualizations with tools such as Tableau, Looker, Power BI, Plotly, Matplotlib, and/or Ggplot
  • Proven ability to build reports in tools such as SSRS, Tableau, Power BI, and/or packages in Python or R
  • Strong understanding of statistical modeling and the ability to apply each model appropriately within a business context
  • Experience working with statistical/machine learning packages in Python, R, SAS, and/or Julia
  • Experience performing analytics in a business and/or healthcare environment, preferably with some degree of focus on customer experience
  • Proven ability to take insights and turn them into actionable steps that can drive business value
  • Ability to communicate complex concepts to colleagues with varying degrees of analytical knowledge
  • Desire to improve upon current skills and learn new ones
  • Ability to multi-task and manage time effectively
  • Ability to work independently with limited oversight

Additional Information

 

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages

Location

214 W. Huron Street , Chicago, IL 60654
214 W. Huron Street , Chicago, IL 60654

What are GoHealth Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidy

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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