Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

As a Deal Desk Analyst, you will strategically partner with our Sales organization and other key stakeholders to offer mentorship on business processes as well as strategic and operational support in an effort to increase deal velocity. For this role, an analytical approach and attention to detail are imperative.

Your Responsibilities:

• Develop a close working partnership with enterprise sales to support all aspects of new deals while ensuring compliance with required internal controls
• Drive the execution of new contracts by working with partners and approvers to ensure new deals are processed efficiently and in accordance with set deadlines
• Serve as the primary point of contact on the completion of new enterprise client proposals (RFP); working with the appropriate business partners to gain necessary inputs
• Manage the flow of non-standard deals
• Coordinate with cross-functional teams (Enterprise Billing, Sales, Legal, Solutions, etc) to ensure visibility to deals processed outside the system of record
• Work with other team members responsible for maintaining accurate contract records
• Anticipate problems and proactively identify process or program improvements
• Provide supplemental training to sales team members specific to deal desk processes
• Maintain training materials and generate new content as needed

What it takes to catch our eye:

• Proven experience in sales or marketing operations, project management, or customer success
• Great communicator with a customer-centric mentality
• Can balance multiple projects and meet deadlines while maintaining attention to detail
• Knowledge of CRM and sales process

• Experience in consulting, finance, analytics, or sales operations a plus
• Experience working directly with clients and senior leadership team members
• Excellent troubleshooting skills with meticulous attention to detail
• A teammate with a highly collaborative spirit who excels at building business partnerships
• Experience with Salesforce.com and/or CPQ

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.