Delivery Framework Manager
Are you ready to make an impact?
We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.
Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.
We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.
Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.
Ready to thrive in the next step on your career journey?
You will be a key part of the new Commercial Growth function within West Monroe’s Strategic Growth group by supporting the creation, optimization and continuous improvement of delivery frameworks, influencing the way we deliver consulting services to our clients. The Commercial Growth function is designed to fuel West Monroe’s organic growth by productizing our repeatable offerings and driving the creation of best-in class delivery frameworks. We bring together traditional consulting, product mindset, and proprietary software assets to help our clients become digital and realize financial returns.
In this role, you will be responsible for working with the Delivery Frameworks Lead and cross-functional line teams to design, roll out and optimize our firm’s delivery frameworks. We are focused on bringing differentiated and repeatable ways of working to life for both our line partners and our clients. These delivery frameworks will be core to West Monroe’s ability to drive organic growth and more consistent and predictable revenue.
The Commercial Growth function was established at the end of 2021 continuing into 2022, thus the ideal candidate has an entrepreneurial spirit and high level of comfort with ambiguity. This person is passionate about technology, innovation, data analysis, and collaborating with diverse teams to drive initiatives forward. This person thrives in environments where a test-and-learn approach is needed and can derive insights from data to drive decision making. Having strong organizational skills and the ability to juggle multiple priorities with ease is important.
Key Responsibilities Strategy, inputs, project managing, framework creation, improving them, then reporting
Delivery Framework Creation:
- Assist the Delivery Framework Lead in building new delivery frameworks and project managing the workplans needed to execute
- Own and run agile project management processes; develop sprint cadences, set up collaborative workspaces, facilitate meetings, and resolve blockers
- Create needed internal and client facing delivery materials to support our line partners
- Assist in designing and preparing workshops to accelerate testing delivery methods and sales materials in market
Continuous Improvement:
- Support the development of new processes to programmatically evaluate our delivery frameworks
- Partner with teams to build and execute delivery framework enhancement workplans, including driving collaboration with other internal teams
- Create and improve delivery framework deliverables and materials to support the firm’s line consultants
- Monitor and report on key metrics and KPIs to identify trends and inform backlog prioritization
Leadership:
- Prepare presentation materials for regular (quarterly) reviews with senior leadership as well as presentations to communicate updates and status on initiatives
- Collaborate and manage relationships across multiple internal teams as well as all consulting practices
- Execute against change management plans to drive adoption and monitor satisfaction
- Support firmwide education efforts around delivery frameworks through training materials, communications and presentations.
Qualifications:
- Bachelor’s degree in related discipline (e.g., Finance/Accounting, Marketing, Economics, Engineering, Management/Business, Information Technology, MIS, etc.)
- Prior consulting experience required
- Agile Project Management experience strongly preferred
- Excellent interpersonal, written and oral communications and customer relations skills
- Experience interfacing effectively with all levels of management in a dynamic and rapidly evolving work environment
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint
- Desired knowledge of Salesforce CRM, and PowerBI
- Ability to work permanently in the United States without sponsorship
- Travel requirements may include short, infrequent trips (
- A commitment to inclusion and diversity, and openness to new ideas and perspectives
Think you've got what it takes? Join our team and make us better.
To learn more about inclusion and diversity at West Monroe, visit www.wmp.com/inclusion.
#LI-HYBRID
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
