Digital Business Systems Analyst (Remote)

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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
Job Summary: The Business Systems Analyst is a key individual contributor on moderately complex individual projects for individual clients. Typical client assignment would be on tier 2 or tier 3 clients, across verticals. With minimal instruction and guidance, follows standard practices, processes and procedures to facilitate and lead client solution/requirements gathering sessions and test solutions. The Business Systems Analyst analyzes business processes, requirements and data from various sources and utilizes this information to develop and document requirements for projects. Basic familiarity of the software development lifecycle and ability to apply SDLC concepts to their own work. May include project management for small projects.
The BSA is responsible for:
  • Participating in requirements gathering sessions with end users and stakeholders.
  • Documenting requirements based on the requirements gathering sessions and aligned to the business needs.
  • Documenting test plans and test cases and executing the test plans and test cases.
  • Supporting and troubleshooting solutions once those solutions are implemented in a production environment.

Essential Job Functions:
  • Analyzes moderately complex business problems, needs and requirements and translates those into written system and functional specifications.
  • Works with developers, system architects and senior BSAs to design and document the details of automated systems and processes.
  • Provides details to developers regarding what should be included in the software, application, or product to ensure it is included in the implementation.
  • Configures system settings and options.
  • Develops and documents test plans and test cases.
  • Executes quality assurance, functional, system integration and end to end testing; coordinates and facilitates user acceptance testing with the end user.
  • Provides production support for solutions that are in production.
  • May participate in cross-functional linked teams to address business or systems issues.
  • May be internal or external, client-focused, working in conjunction with the end client, Client Services, client vendors and internal technology teams. May include company-wide, web-enabled solutions and databases.

Knowledge & Skills:
  • Leads client solution/requirements gathering sessions.
  • Able to assess a situation, receive input from stakeholders, and select an appropriate course of action.
  • Able to independently assemble, analyze and evaluate information, data and other supporting inputs and be able to make logical recommendations and decisions based on those inputs.
  • Able to clearly communicate and articulate, both written and verbally, detailed specifications (overall project scope, business and system requirements).
  • Able to properly interpret customer needs/requirements, and translate into understandable written requirements.
  • Able to create new requirement related documentation and update existing requirement related documentation.
  • Able to identify, quantify and articulate changes to scope.
  • Able to effectively serve as a liaison between client teams and internal technical teams.
  • Able to develop, document and execute test cases/plans.
  • Able to articulate and document test results and defects.
  • Able to facilitate and coordinate user acceptance testing with the end client.
  • Able to manage platform intakes.
  • Able to manage small projects.
  • Able to define and document production support processes and procedures for custom solutions.

Qualifications:
  • Requires 1-2 years of prior relevant experience
  • Associate or bachelor's degree preferred, or equivalent experience.
  • Great oral and written communication and interpersonal skills.
  • Basic familiarity of the software development lifecycle.
  • Able to apply the concepts of the software development lifecycle to their own work.
  • Intermediate knowledge of Microsoft Word, Excel, PowerPoint and Project.
  • Basic SQL skills and ability.
  • Able to clearly present data and analysis to internal project teams and translate technical concepts to non-technical audiences.
  • Able to serve as a liaison between client teams and internal technical teams.

Qualifications
Experience:
Requires 2-4 years of related experience.
Education:
Associate's or Bachelor's degree preferred.
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HbaseFrameworks
    • Kafka Frameworks
    • StormFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • NoSQLDatabases

Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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