Director of Advanced Analytics (Retention)

| Chicago

GoHealth is looking for a Director of Advanced Analytics to join as leader of the Business Analytics function, reporting to the Vice President, Advanced Analytics. This individual will be responsible for guiding the work of the cross-functional data analytics team, will help create and lead strategy, and oversee the team’s execution. We seek candidates with the ability to effectively manage a team, derive analytical insights from a variety of business contexts, and communicate those insights effectively to a variety of other stakeholders.

 Responsibilities:

  • Manage a team of data analysts, visualization specialists, data engineers and data scientists to work with leaders to understand key value drivers and challenges within their business units and determine the key metrics and insights that can help improve performance as a result
  • Collaborate cross functionally to manage project goals and expectations as the data analytics team delivers on its initiatives
  • Oversee the analysis of customer retention and the identification of drivers of attrition and churn. Drive continuing analysis that will lead to improvements in retention
  • Lead the team in delivering on ad-hoc data requests from business stakeholders while building reports and dashboards to help reduce the need for these requests
  • Stay current with leading edge systems, methods, and best practices for data science and analytics; successfully introduce technology and process changes across the organization
  • Continually identify new data-based insights that can help support GoHealth’s processes and improve customer decision-making processes
  • Continue building best practices for organization-wide data usage and analysis
  • Compile data from a variety of sources including Excel, SQL Server and MySQL
  • Mentor, guide, and develop Data Analysts, Data Engineers, and Data Scientists on the team

 Skills and Experience:

  • 7+ years of experience using descriptive and diagnostic analytics to help guide strategic decision-making in a business context
  • 3+ years of hands-on experience managing a team of data analysts and visualization specialists
  • Bachelor's Degree in Economics, Mathematics, Statistics, Business, Computer Science or related quantitative field
  • Graduate degree preferred
  • Demonstrated ability to manage and effectively lead a team while effectively prioritizing and allocating their time and resources
  • Proven ability to identify drivers of customer retention using statistical and model-based approaches
  • Proficient in use of Python for manipulating data and drawing insights from data sets
  • Knowledge of build systems, version control systems using Git, Bitbucket, SVN, or Team Foundation
  • Proven ability to take insights and turn them into actionable steps that can drive business value
  • Ability to communicate complex concepts verbally and in writing to colleagues with varying degrees of analytical knowledge and understanding

Benefits & Perks:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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