At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Director of Affiliate Strategy and Analytics leads the analytics for the sourcing and affiliate functions of SMS Assist. The candidate will be responsible for building reporting, analyzing results and gleaning results to turn into actionable items to improve the sourcing and affiliate operations. In addition, the candidate will support executing operational improvement projects related to the sourcing, onboarding, cost, and overall experience of vendors. Differentiating SMS Assist's Affiliate Network is essential for the company's success and through the implementation of new processes, technologies and best practices, the Director is constantly finding innovative ways to drive down costs, improve operational performance, and reduce time to fulfill sourcing requests. The Director of Affiliate Strategy & Analytics leverages analytical skills and operational knowledge to increase productivity, improve conversation rates and increase onboarding velocity.
Responsibilities

• Operate as a thought-leader to set the direction of Affiliate strategy.
• Lead the implementation of new processes that impact SMS's ability to onboard new vendors, onboard them quickly and make the onboarding experience as seamless as possible.
• Analyze our existing affiliate base to identify areas where financial and operational improvements can be made
• Identify strategic opportunities and lead projects aimed at improving SMS Assist's affiliate network through improved vendor performance, enhanced vendor experience and overall cost reduction.
• Work cross functionally with business leaders impacted by sourcing to identify and prioritize areas of opportunity and manage the execution of process improvements.
• Lead collaboration with Product & Compliance. Maintain an understanding of all Product & Compliance changes that impact Sourcing. Ensure changes are seamlessly integrated into the Sourcing operations and processes.
• Lead the generation of sourcing business intelligence, data management, reporting and analytics
• Shape and implement the strategy of the Affiliate experience and serve as an expert resource on innovation processes.
• Continuously improve the vendor recruiting process for both the vendor recruiters as well as the vendors joining the SMS Affiliate network
• Management responsibilities will be necessary as the team grows. Anticipated areas of growth are in the areas of Analytics and HubSpot administration

Professional Skills

• Customer Service - Proficient
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships - Advanced
• Negotiation - Advanced
• Learning Agility - Advanced
• Problem Solving - Advanced
• Process Orientation - Advanced
• Prioritization - Advanced

Role Specific Skills

• Computer Skills: Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
• System Experience: Tableau, SQL
• Self-directed and motivated with the ability to succeed working independently
• Demonstrated analytical skills and an ability to make timely decisions in a logical, effective manner
• Experience/ability to setup/lead meetings or plan remote business events preferred

Qualifications
Minimum Qualifications

• Bachelor's degree or related experience

Other Relevant Qualifications

• Experience in Facilities or Supply Chain a plus
• Industry trade knowledge: HVAC, electrical, plumbing, general maintenance, etc.
• 6-10 years of related strategy, analytics, implementation, or operations experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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