Who we are.

For 20 years, our mission has been to increase the presence and accessibility of natural and organic products to encourage healthier and more vibrant living. By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products. At the core of our work lies a passion to create a culture of sustainable health & wellness.

What you will do.

In the role of Director of Data Quality and Operations, you will oversee a team engaged in the production of retailer sales transactions, one of the critical pillars of our business. This includes day-to-day operations of the data pipelines from ingestion through enhancement to the delivery of data to our client-facing applications. We rely on continuous measurement of data quality, assertions and alerts to prevent quality escapes, key operational measures of business health and client partner engagement, process improvement, and operational resiliency to reduce risks to our core business.

 This position has oversight of the prototyping and requirements for projects that engineering teams undertake on behalf of operations and owns the migration away from legacy platforms as new ones are deployed. The responsibility includes oversight for costs of operations, as well as planning and management of headcount, personnel performance & development, consulting services, cloud computing resource utilization, and third-party business partnerships with operational ties. Internal stakeholder teams include product management, marketing, sales, sales support, business development, client success, product intelligence, infrastructure, engineering, and design.

Key Responsibilities:

• Define strategy for operations with input from stakeholders in other business areas
• Align operational resources & objectives with business priorities for retailer retention, revenue protection, revenue growth, and product innovation
• Drive data quality performance to identify data quality exceptions
• Build capacity, capability, scalability, resilience and reproducibility across the teams
• Use a manufacturing process mindset to identify, measure, and improve data production processes.
• Collaborate with architecture, design & engineering as they develop and continuously improve our internal applications for ingestion, enhancement, modeling, aggregation and publishing
• Direct supervision of Manager of Retail Data Production who manages a team in retailer data production, master data management, process improvement

 What You Bring

•  Experience in organizations where data & insights are primary work with clients
• Ability to understand both aggregated and dis-aggregated data with statistical measures
• 2+ years as a manager including performance reviews and OKRs (objectives & key results)
• Experience with a manufacturing process or process improvement mindset
• Demonstrated ability to lead a team through significant organizational change
• Undergrad in Economics or Mathematics related degree
• Master’s degree in technology, statistics, science or business a plus

 We’re even more impressed if you bring along your:

• Exposure to XP or other Agile engineering teams
• Exposure to cloud-hosted operations (GCP or AWS or Azure)

Why SPINS?

When we began working from home in March, we were committed to keeping the healthy and active SPINS culture for our employees. Keeping the culture is high priority to us as we have continued to hire and onboard new employees even while we worked remotely. We listen to employee feedback as we plan when and how we will return to the office in the future. While we can’t have some of our favorite in-office perks (plenty of snacks, onsite gym, and bike storage), we’ve continued to find ways to stay true to SPINS:

• Virtual yoga, HIIT, and Kinstretch classes each week
• Each employee is allotted 8 hours to use to volunteer with an organization of their choice.
• Stay connected with other SPINS employees for a weekly PELETON ride together

 The SPINS Way

• Direct– We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined– We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate– We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative– We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.