Director of Data Science

| Chicago
DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is the trusted conversation intelligence platform for many of the world's most successful brands and agencies. 
DialogTech is a venture funded, growth stage, digital marketing technology company with over 4,000 customers and 200 employees. Since the beginning of 2014, DialogTech has experienced over 300% growth in its enterprise customer base and doubled its average customer size.
You will build and lead our data science team, crafting advanced data science techniques to deliver on our mission to revolutionize how brands use consumer conversations to deliver better business results. You will have access to all the data generated from hundreds of millions of web session tracked monthly and tens of millions of minutes of phone calls recorded and transcribed monthly. Additionally, you will direct our internal data labeling team for creating training and validation datasets for our models. You will use these assets to grow the data science practice, creating models for predictive analytics, categorization, and a number of other applications. Our models help marketers and sales professionals understand the content and quality of the conversations they drive, improving the impact of their efforts. We have been first to market in this space, and we are constantly evolving our portfolio of products to continue to drive value in our fast paced environment.
As the Director of Data Science, you will be responsible for continuing this process of innovation, working with the team to deliver creative solutions using the latest techniques from across the spectrum of AI applications.
Responsibilities:
  • Lead the data science and data labeling teams in identification, experimentation, and execution of data analytics products.
  • Define new data science solutions based on structured and unstructured data, especially call transcripts and call audio.
  • Guide our team’s innovative approaches using your deep understanding in AI techniques including natural language processing, machine learning, deep learning, anomaly detection, and unsupervised learning.
  • Evaluate the evolving and dynamic landscape of possible technology partners for integration into our platform and our solutions.
  • Demonstrate passion for collaborating with customers directly, both our business partners and their data science teams, to understand business goals and constraints, and to ensure access to the data we need to build models that drive improvements for them.
  • Collaborate with Software Engineering teams in the productization of models
  • Work with our Operations team on data retention and data preparation processes to ensure we have the foundations to innovate and deliver market leading solutions.
  • Promote the role of our data science capabilities internally and externally, with our customers, at conferences, and with industry analysts.

Qualifications:
  • 5+ years of experience leading teams of data scientists, engineers, and other data and analytics professionals using analytics and software development processes for NLP and machine learning on unstructured data.
  • Validated understanding of advanced techniques in statistics and predictive analytics.
  • Ability to collaborate with the Product Management team, and customers directly, to conceptualize business goals, objectives, and constraints in the development of new products and solutions.
  • Expertise in delivering projects with strong knowledge of data discovery, cleaning, model selection, validation, and deployment.
  • Excellent interpersonal skills to communicate technical concepts to a non-technical audience.
  • Demonstrated ability to quickly evaluate and understand new concepts and technologies and adapt to changes and demands in a fast-paced, dynamic environment
  • Fluency in Python, and proficiency in AI related frameworks like NLTK, Scikit-learn, Tensorflow, Keras. Exposure working in a Linux/Unix environment, and with source code control systems like Git. Experience working in AWS.
  • Familiarity with multiple data storage platforms including MySQL, RDS, Dynamo, Elastic, and Redis.
  • Bachelor’s degree in Computer Science, Engineering, Mathematics or related field; Master’s degree in related field preferred.
Join us at one of the Best Places to Work in Chicago and nationally, 10 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

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Location

Right across the street from Union Station. A short walk to all CTA train and bus lines.

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How has your career grown since starting at the company?

I initially started off in the sales organization and was always vocal about helping in other areas of the business. I was granted the opportunity to move to the marketing team, where my interest in all things paid search really developed. My management team has been extremely helpful in getting me closer to the next step in my career at DialogTech

Katie

Digital Marketing Manager

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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