Director of Data Science at DialogTech

| Chicago
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DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is the trusted conversation intelligence platform for many of the world's most successful brands and agencies. 
DialogTech is a venture funded, growth stage, digital marketing technology company with over 4,000 customers and 200 employees. Since the beginning of 2014, DialogTech has experienced over 300% growth in its enterprise customer base and doubled its average customer size.
You will build and lead our data science team, crafting advanced data science techniques to deliver on our mission to revolutionize how brands use consumer conversations to deliver better business results. You will have access to all the data generated from hundreds of millions of web session tracked monthly and tens of millions of minutes of phone calls recorded and transcribed monthly. Additionally, you will direct our internal data labeling team for creating training and validation datasets for our models. You will use these assets to grow the data science practice, creating models for predictive analytics, categorization, and a number of other applications. Our models help marketers and sales professionals understand the content and quality of the conversations they drive, improving the impact of their efforts. We have been first to market in this space, and we are constantly evolving our portfolio of products to continue to drive value in our fast paced environment.

As the Director of Data Science, you will be responsible for continuing this process of innovation, working with the team to deliver creative solutions using the latest techniques from across the spectrum of AI applications.
Responsibilities:

  • Lead the data science and data labeling teams in identification, experimentation, and execution of data analytics products.
  • Define new data science solutions based on structured and unstructured data, especially call transcripts and call audio.
  • Guide our team’s innovative approaches using your deep understanding in AI techniques including natural language processing, machine learning, deep learning, anomaly detection, and unsupervised learning.
  • Evaluate the evolving and dynamic landscape of possible technology partners for integration into our platform and our solutions.
  • Demonstrate passion for collaborating with customers directly, both our business partners and their data science teams, to understand business goals and constraints, and to ensure access to the data we need to build models that drive improvements for them.
  • Collaborate with Software Engineering teams in the productization of models
  • Work with our Operations team on data retention and data preparation processes to ensure we have the foundations to innovate and deliver market leading solutions.
  • Promote the role of our data science capabilities internally and externally, with our customers, at conferences, and with industry analysts.

Qualifications:

  • 5+ years of experience leading teams of data scientists, engineers, and other data and analytics professionals using analytics and software development processes for NLP and machine learning on unstructured data.
  • Validated understanding of advanced techniques in statistics and predictive analytics.
  • Ability to collaborate with the Product Management team, and customers directly, to conceptualize business goals, objectives, and constraints in the development of new products and solutions.
  • Expertise in delivering projects with strong knowledge of data discovery, cleaning, model selection, validation, and deployment.
  • Excellent interpersonal skills to communicate technical concepts to a non-technical audience.
  • Demonstrated ability to quickly evaluate and understand new concepts and technologies and adapt to changes and demands in a fast-paced, dynamic environment
  • Fluency in Python, and proficiency in AI related frameworks like NLTK, Scikit-learn, Tensorflow, Keras. Exposure working in a Linux/Unix environment, and with source code control systems like Git. Experience working in AWS.
  • Familiarity with multiple data storage platforms including MySQL, RDS, Dynamo, Elastic, and Redis.
  • Bachelor’s degree in Computer Science, Engineering, Mathematics or related field; Master’s degree in related field preferred.

Join us at one of the Best Places to Work in Chicago and nationally, 10 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Location

Right across the street from Union Station. A short walk to all CTA train and bus lines. And down the street from Ogilvie Train Station.

An Insider's view of DialogTech

How would you describe the company’s work-life balance?

I really value how DialogTech encourages a healthy work-life balance. We recently added a new meditation room to the office. "DT Chill" is a space where you can stretch, meditate, do yoga, or just chill out. It is amazing what ten minutes of quiet time away from screens and busyness can do for your creativity and energy level!

Charity

Events Manager

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

What makes someone successful on your team?

My experience at DialogTech has taught me many lessons, but most importantly to not be afraid to ask questions. Remaining curious has been the secret sauce of my success at DialogTech.

Darius

Lead Software Engineer

How do your team's ideas influence the company's direction?

Our Product Marketing team strives to find and communicate hidden stories that support DialogTech's vision. Whether through in-depth market research with analysts, candid feedback from customers, or strategic planning insights from within, we always seek to find unique patterns that communicate why our technology deserves attention.

Jen

Vice President, Product Marketing

What is your vision for the company?

We will stand out as the leader in conversation intelligence by evolving and breaking new ground in NLP techniques. Our data science team is best in class and is constantly finding new ways to help our customers get the best value from their marketing spend.

Lori

Data Science Product Lead

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

At DialogTech, our top priority is our team. We believe in hiring the right people and rewarding our employees for their hard work. From benefits to office perks to team activities and beyond, DialogTech is dedicated to investing in creating the most supportive and innovative tech work culture in Chicago.

That's why we have benefits like an unlimited vacation policy, 100% paid 12-week maternity leave, and a $1,000 yearly professional development stipend for every employee.

For healthcare, DialogTech offers three different plans to choose from: a BlueCross BlueShield $250 deductible PPO medical, a $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan. Dental insurance is through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We’re committed to making DialogTech a diverse and equal workplace. Our Employee Resource Groups include the Women's Group, Minorities in Tech, and an LGBTQ+ Group.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
We offer $1000 annually for continuing education.

Additional Perks + Benefits

At DialogTech we work to live, not live to work. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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