Fraud Investigator
Start a Rewarding Career with Alliant
What makes this role rewarding?
You will be responsible for investigating all suspicious and unlawful activity directed at credit union membership. Work involves moderate difficulty in being able to identify fraudulent activity and pursuing collection of accounts causing credit union loss. Resources to do the job require reliance on technical knowledge of department policy and regulations related to fraudulent activities and schemes. General direction is received from the Manager, Fraud Strategy and Investigations.
Responsibilities
What will your day look like?
- Conducts comprehensive investigations on internal and external cases to include; interviews, discovery and analyzing evidence, case documentation and management, filing with local, State and Federal law enforcement agencies and facilitating case resolution through multiple methods; including, civil proceedings and/or criminal prosecution and restitution.
- Analyzes and interprets financial statements and other submitted customer documents (W-2, VOE, VOD, etc.) in order to detect fraud on Commercial, Mortgage, and Consumer loans.
- Responsible for utilizing case management system or processes to manage individual case load, document and archive assigned cases from case origination through resolution, and accurately articulate the circumstances and events of the investigation.
- Monitors reports, analyzes data of fraud/risk defense systems to identify risk, loss exposure and takes appropriate action to prevent or limit losses.
- Ability to interview victims, witnesses, and/or suspects to establish details of the incident to be documented.
- Handles technically complex accounts involving multiple relationship, tiered and complex transactions, and ACH debit involving high risk and complex fraudster schemes.
- Processes victim fraud claims including checks, forgeries, plastic cards, ACH, wires, etc. and processes provisional credits on member fraud claims.
- Provides guidance to business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.
- Provides phone support to branches, call center and members on fraud related matters.
- Maintains a working knowledge of compliance related issues to include; Bank Secrecy Act (BSA) Suspicious Activity Reporting (SAR), and Elder Financial Abuse and makes required referrals to BSA Department and/or Adult Protective Service; complies with all BSA laws/regulations.
- Informs management of actions taken in the investigative process as needed.
- Assists with updating departmental procedures.
- May facilitate training as needed.
- Partners and participates in professional and law enforcement networks for current fraud, security and operational trends/concerns.
- Other duties necessary to achieve the goals of the department and the credit union.
Ensures compliance at all times with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their account; complies with privacy act directives.
Where permitted by applicable law, successful applicants to this position must either have received or be willing to receive the COVID-19 vaccination by date of hire to be considered (proof of vaccination is required), or be willing to submit a negative COVID-19 test result in advance of each visit to an Alliant facility.
Qualifications
What makes you a great fit?
You’ll be a great fit if in addition to a bacherlor's degree, and you have:
- Minimum three years’ experience in fraud investigations; or an equivalent five years of combination training and experience
- Good knowledge of regulations relating to fraudulent activities and schemes.
- Previous financial institution or credit union experience preferred
- Proficient computer skills including Microsoft Office
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
- Casual dress code
- Competitive medical, dental, and free vision benefits
- On-site massages and contributions towards gym memberships
- Generous PTO and banking holidays off