Global Business Operations Analyst, Customer Outcomes
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Team
Come join the Customer Outcomes Operations team, and work with a talented group of Sales, Services Delivery, Customer Success and Business Operations Leaders. We are focused on partnering with the Customer Outcomes organization to ensure they have the business processes, technology and analytics capabilities required to deliver amazing customer experiences.
Role
The Global Business Operations Analyst is a critically important role, enabling Customer Outcomes to work most effectively globally across Americas, EMEA and APJ to fulfill their commitments to ServiceNow and its customers. The position is a facilitative role that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. The role requires a highly resourceful individual with emotional intelligence, self-motivation and strong analytical and communication skills.
This role will provide support to the Americas, EMEA and APJ Time Zones.
This position reports to the Director, Customer Outcomes Business and will engage with local Customer Outcomes teams in Americas, EMEA and APJ as needed. It encompasses several critical responsibilities:
• Prepare consolidation and analyze data on key performance indicators (i.e., bookings, revenue, utilization) across different geographical locations
• Drive global operational business projects for the Go-to-Market Sales, Customer Engagement and Expert Services teams.
• Ensure compliance and consistency to all management reporting globally
• Create ad-hoc reports for data requests across from various teams outside of Customer Outcomes
To be successful in this role, we need someone who has:
• Minimum 2 years combined experience in Business Operations, preferably in a matrixed business partner role
• Direct experience in Professional Services operating model, preferred
• Expert data analysis, Excel and PowerPoint skills
• Experience in analyzing data to draw business-relevant conclusions
• The ability to provide support to the Americas, EMEA and APJ Time Zones
Qualifications
To be successful in this role, we need someone who has:
• Minimum 2 years combined experience in Business Operations, preferably in a matrixed business partner role
• Direct experience in Professional Services operating model, preferred
• Expert data analysis, Excel and PowerPoint skills
• Experience in analyzing data to draw business-relevant conclusions
• The ability to provide support to the Americas, EMEA and APJ Time Zones
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.