Implementation Data Analyst - Tock

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About the position
As an Implementation Data Analyst, you will play a vital role in the successful onboarding of Tock customers. You will be responsible for managing the data import process, managing the more technical aspects of the onboarding process, and performing ad hoc data analysis for internal teams. The successful candidate is a seasoned project manager with a proven track record of managing data, being detail oriented, demonstrating excellent communication skills, solving problems in a timely fashion, and proactively making decisions.
All Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees
What you'll do

  • Manage the new customer data imports process from start to finish
  • Gather, analyze, and input customer data into various internal resources
  • Build demonstrable processes and tools for reducing import times and errors
  • Organize, investigate, and resolve issues in a timely and effective manner
  • Oversee and coordinate escalation and incident management
  • Oversee and coordinate SLA requirements
  • Build internal reporting to support client success metrics
  • Support Account Management, Business Development and Sales teams with ad hoc data analysis requests


What we're looking for

  • Bachelor's Degree required
  • At least 1 year of implementation/customer service in B2B software (SaaS preferred)
  • Experience analyzing data and providing answers to ad-hoc customer questions
  • Project management experience (e.g., lead meetings, provide status reports, develop and manage project plans, track issues/risk logs, etc.)
  • Must possess strong analytical, problem-solving and writing skills
  • Must be a quick learner with the ability to multi-task in a fast-paced environment
  • Outstanding communication and interpersonal skills
  • Strong work ethic and high level of professionalism
  • Experience using Salesforce, SQL, and Excel


ABOUT TOCK
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the wya restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
ABOUT SQUARESPACE
Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people - from individuals and local artists to entrepreneurs shaping the world's most iconic businesses - to share their stories with the world. Squarespace's team of more than 1,300 is headquartered in downtown New York City, with offices in Dublin, Los Angeles and Portland. For more information, visit www.squarespace.com/about .
TOCK'S EXPLOSIVE GROWTH

  • Awarded Fast Company's "Most Innovative Companies" for 2021
  • Awarded Built In's "2021 Best Places to Work"
  • Awarded America's Hottest Brands of 2020 by AdAge
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Named one of 2019's 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more


WHAT WE OFFER

  • Competitive salary
  • Full benefits (medical, dental, and vision insurance)
  • 401k + employer match
  • Flexible vacation & paid time off
  • Paid parental leave
  • Commuter benefit in the form of pretax (US)


Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brian

Sales Development Executive Team Lead

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Senior District Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Director of Account Management

What are Tock Perks + Benefits

Tock Benefits Overview

Health insurance (medical, dental, vision) with 100% premium covered for you and your dependent children
Competitive salary
Flexible vacation and paid time off
401k + employer match
Paid parental leave
Long Term and Short Term Disability Coverage
Pre-tax commuter benefits
Fertility and Adoption Support
Tuition Reimbursement
Learning & Development Courses
Employee Discounts
Backup Child and Dependent Care
Employee Assistant Program
Basic Life Insurance & Supplemental Life Insurance
Flexible Spending Account
Dependent Care Flexible Savings Account
Benefits Guidance/Concierge Service
Sabbatical Leave
Nitro coffee on tap
Happy hours + company outings
Dog-friendly office

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Adult orthodontia coverage and more!
Vision insurance
Health insurance
Life insurance
Life insurance is equal to 60 times an employee's annual salary.
Team workouts
Mental health benefits
Fully paid access to Headspace; 24/7 access to an Employee Assistance Program; free virtual counseling through HealthJoy
Financial & Retirement
401(K)
401(K) matching
No vesting period for employer contributions
Company equity
Employee stock purchase plan
Charitable contribution matching
Effective 1/1/2022
Child Care & Parental Leave Benefits
Childcare benefits
Effective 1/1/2022
Generous parental leave
Family medical leave
Adoption Assistance
Effective 1/1/2022
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Effective 1/1/2022
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks

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