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IMS Data Processing Coordinator

| West Suburbs

Description

 

Data processing coordinators at Syndigo manage the end to end process of developing and delivering shelf edge merchandising tools for their assigned customer accounts, including data analysis and integration, print production and fulfillment. This role requires the ability to work independently with little supervision, make discretionary judgment calls in order to provide excellent service to customers by performing the following duties personally or through direct/indirect subordinates and outside vendors.

DUTIES AND RESPONSIBILITIES:

- Analyze and integrate customer data (planogram data exports, price files, UPC and stock code verification and images) creating print-ready files of shelf edge merchandising tools that address customer needs and meet agreed upon criteria
- Revise existing shelf edge merchandising tools adjusting for changes in assortments, store layouts or customer feedback
- Lead client meetings by phone or in person to gather input, communicate status, gain approvals
- Develop and implement project plans to meet customer defined needs and timetables, execute plans to meet budget and timelines
- Supervise the print production of merchandising tools via internal resources or external printing partners ensuring projects meet budgets and deadlines
- Manage the fulfillment process for each owned project:
- Establish the method and flow of fulfillment
- Supervise both full-time and part-time fulfillment staff for each project
- Establish guidelines for quality assurance for each specific project
- Ensure staff is motivated and meets established delivery timelines
- Assure correct and complete billing is submitted to accounting for customer projects
- Provide coaching and training of new Shelf Edge Analysts and Fulfillment Coordinators
- Effectively manage internal processes by working collaboratively across internal departments (Accounting, Sales, Customer Service, Software Dev., Category Management Services, Database and IT Support.)
- Other duties as assigned

REQUIREMENTS:
- experience successfully managing a stable of accounts and displays the ability to take on more complex project workloads
- Analytical- synthesizes complex or diverse information; collects and researches and integrates diverse data sets.
- Problem Solving Identifies and resolves problems in a timely manner; Develop alternative solutions; works well in collaborative problem solving situations.
- Project Management Develops and implements project plans; directs and oversees project plan execution; effectively communicates changes and progress; completes projects on time and budget.
- Interpersonal Skills strong communication skills to develop good customer relationships, understand customer needs. Ability to manage difficult or emotional customer or internal situations.
- Collaboration Exhibits openness and objectivity to other views; works well in team environment; gives and welcomes feedback, able to build morale and group commitments to goals and objectives.
- Business Acumen Demonstrates knowledge of market and competition; understands business implications of decisions; Exhibits sound and accurate judgment and includes appropriate people in decision making process.
- Planning/organizing prioritizes and plans works activities; uses time efficiently, sets goals and objectives; ability to multi-task/handle multiple projects simultaneously while meeting deadlines.
- Adaptability adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
- Continuous Learner keep current with the changing technology (both external and internal) and industry trends, bringing new ideas to the business in order to constantly meet the changing needs of the company and its customers.
- Strong leadership skills
- Ability to act with professionalism in all interactions and collaboratively with customers and across departments and at various organizational levels
- Possess proficient computer skills
- Ability to adapt to changing initiatives and priorities

EDUCATION AND EXPERIENCE REQUIRED:
- Bachelors degree desired
- Intermediate computer skills, including working knowledge of Excel
- Demonstrated competency in two or more of the following areas: planogram software, Photoshop, GIST software, Excel, IssueView.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Technology we use

  • Engineering
    • .NETLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

No two days are alike at Syndigo! There is always someone I can turn to for support. We are all willing to collaborate and listen to one another, and this goes all the way to the leadership team; their doors are always open. At the end of a day, be it long or rewarding you can always find friends in the kitchen ready to cheers and share some laughs

Daisy

Account Partner

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed.  The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal.  That winning attitude of everyone at Syndigo has created a special culture that inspires my team.

Micah

Vice President, Business Development

What makes someone successful on your team?

Syndigo is constantly evolving, which makes it an exciting place to work with unlimited potential for growth. Collaboration and willingness to learn are key to success. We are disrupting an industry and our clients look to us as thought leaders in the space - we can’t be experts without thinking strategically and learning from each other every day.

Nick

Senior Enterprise Account Executive

How do your team's ideas influence the company's direction?

Not only do we encourage our team to share their ideas and different viewpoints, we expect it. We have a culture of open and consistent communication across the company. Be it ideas for new functionality in our product suite, ways to improve client experience or employee benefits and culture, internal ideas have often driven major change at Syndigo

Rahul

Chief Technology Officer

What are Syndigo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
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