ISG Operations Analyst

| Chicago
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Job Description Summary

Within the Insurance Services Group (ISG), the Analytics & Sales Operations person is responsible for driving salesforce productivity in a multi-channel organization by leveraging sales and customer information, analyzing financial and market data to continuously refine sales strategies, and improve sales performance. This position serves as the hands-on analysis point for the sales channels and internal CCC teams, to identify areas of opportunity, target revenue growth, and align the channels with corporate strategy. Additional responsibilities include developing improved sales processes and operational measures, implementing and managing productivity tools, such as Salesforce or SFA user applications, managing delivery of all requests for reports, ad-hoc analysis, program results, modeling, and presentations.

Job Duties

  • Deliver Insurance Services Group analyses and presentations for sales teams, sales leadership, and Senior Management, as well as Operational and Board meetings.
  • Analyze and evaluate sales pipeline, win/loss, and customer/market trends, their impact on sales performance and recommend proposals to drive revenue growth and account penetration.
  • Drive sales force productivity in a multichannel organization by developing improved processes and measures, implementing and managing productivity tools.
  • Lead analysis projects that improve or redesign business processes to increase revenue, increase productivity, or reduce expenses.
  • Develop and implement processes to ensure that opportunity and pipeline data contained in CRM tools is high quality and reliable.
  • Identify data sources, analyze customer and other operational data, and use various analytic techniques to address operational problems, such as identifying growth segments or improving customer profitability through more precise segmentation.

Qualifications

  • BA/BS degree is required, preferably Business, Economics, or Accounting
  • Minimum of 3 years relevant experience working with a sales organization
  • Strong organizational and time management skills, with ability to manage highly complex and/or critical customer issues
  • Advanced skills in Excel and PowerPoint. Strong spreadsheet abilities are crucial.
  • Experience working with sales/marketing teams and Salesforce a MUST
  • Superior communication, presentation, and interpersonal skills
  • The ideal candidate will come from an action-oriented and results-based environment.
  • The successful candidate will be an energetic, roll-up-the-sleeves self-starter with strong people and analytical skills

Desirable Skills or Experience

  • MBA or consulting experience
  • Experience with other CRM systems
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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

How do you collaborate with other teams in the company?

Austin and Chicago are both driving innovation and expanding into new technology. Regardless of location, both offices embrace collaboration and a desire to be one team. When needed, employees make trips between offices or use video-conferencing technology to make our interactions feel personal and authentic

Shelly

Vice President, Telematics

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Daily stand up
Team owned deliverables
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
CCC Employees host their own Happy Hours once a month where the entire Chicago office is invited. We have monthly themes along with beverages, snacks, and sometimes games for everyone to enjoy
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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