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About XSELL

Ready to write the best chapter of your career? XSELL Technologies leverages artificial intelligence as a foundational capability to listen, learn and support agents in real time with the exact information they need to exceed customers’ expectations and deliver top performer experiences.

Join us on our mission to empower agents, clients and organizations to increase human performance and job satisfaction through making conversations more personal. We do this by pairing together the best elements of human touch and machine intelligence to drive results.

XSELL is currently seeking a Junior Business Analyst to join our Ontology Team. The Ontology team sits at the center of creating our technology by identifying and providing the insights that power our product. You will be responsible for identifying what differentiates top-performing agents from their peers, accurately structuring and classifying data informing our AI platform, and creating ideal dialogue flows that will generate sales. Day to day this means you will learn your client better than they know themselves, analyze client sales agent chat and phone engagements to continuously identify opportunities to improve the sales dialogues and enhance the AI engine and work with cross-functional XSELL teams to implement our AI platform onsite at client centers across the world.


What You Will Bring

Our team is made up of people with a variety of backgrounds, bringing into this role transferable skills like dedication, leadership, and adaptability that have arisen out of experiences like being in an entrepreneurial environment, being president of a baseball team, working in a major chat center, serving in the military, growing up in a family business, working in retail, and more. The point? If this role at XSELL speaks to you, apply! We are an unconventional bunch, passionate about what we do, and we want to keep that trend going.

  • Bachelor’s Degree [Business Administration, Economics, Philosophy, Statistics, Communications, or relevant field] or Military Service 
  • Technical skills [Microsoft Excel, PowerPoint, BI software experience, Google Apps Suite (sheets, docs, slides, etc.)]
  • Familiarity with E-Commerce, preferably through chat or call center experience
  • Strong attention to detail
  • Ability to multitask and prioritize
  • Passion for learning, problem-solving, and growth
  • Ability to thrive in a team environment & be a team player
  • Strong sense of accountability and discipline
  • Experience with leadership (in some capacity)
  • Comfortable working in an agile software development environment 

 

Ways You Will Contribute

  • Directly impact our clients’ e-commerce and revenue
  • Drive critical insights to improve our product’s AI engine
  • Test and provide feedback on exclusive new tools
  • Develop new strategies to reach client goals
  • Drive progress, expertise, and knowledge of ontology work across the organization

XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core value.

  • Best Chapter Yet: Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity and compassion towards out coworkers. We celebrate and recognize each other and have a lot of fun along the way.
  • Know Us By Our Results: We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement.
  • Do It The XSELL Way: Together we are building an inclusive culture full of top performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration and accountability to each other.
  • Open for Business: We are always “open for business” – fiercely committed to improving ourselves, our team and our company. We stay curious and approach every situation as an opportunity to learn and grow.
  • Conversations Happen In the Room: Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy and candor. Our dialogue with each other is always open and honest.

 

XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.




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Location

170 N Sangamon, Chicago, IL 60602

An Insider's view of XSELL Technologies

What are some social events your company does?

The XSELLies is the must-attend event of the year! Think of a collab between high school yearbook superlatives, the Dundies, and inside jokes between coworkers - all on a red carpet event. With drinks in hand and music blaring, this is truly a time to celebrate our wins together as a company and appreciate all the people who got us to this spot!

Alina

Scrum Master

What projects are you most excited about?

One of our most exciting projects is getting to work through the teams' goals and initiatives for the upcoming year. Getting to collaborate with the best and brightest to come up with a vision for where we want to take the company is so energizing and motivating! It's very stimulating to think through how we can all best support each other.

Bianca

Corporate Development Manager

What are XSELL Technologies Perks + Benefits

Culture
Partners with Nonprofits
We are a proud partner with Delacreme Scholarship Program and St. Laurence High School
Friends outside of work
Eat lunch together
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Diversity Program
Promote from within
Paid industry certifications
Sales Assembly Certifications
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