Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
TITLE: Lead Operations Strategy Analyst
DUTIES: Discover Products Inc. seeks Lead Operations Strategy Analyst in Riverwoods, IL to identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows. Lead performance improvement implementations. Document processes and process flows. Drive the development and enhancement of reporting metrics. Partner with internal teams and external partners to define implementation requirements and timelines. Ensure operational readiness for all implementations, technology, and process changes. Assess root causes and solutions for issues that arise. Promote a risk aware culture to ensure efficient and effective compliance management standards and practices.
REQUIREMENTS: Bachelor’s degree or foreign equivalent in Business Administration, Data Analytics, Business Analytics, or related field and four (4) years of experience: performing process mapping; performing data analyses, including clustering, forecasting, modeling, Robotic Process Automation, operations analytics, process flow charts, and product roadmaps; and utilizing technologies, including Teradata, SQL, and Snowflake. In the alternative, the employer will accept a Master’s degree or foreign equivalent in the above-listed fields and two (2) years of experience in the above-listed skills.
QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” No calls. Equal Opportunity Employer/disability/vet.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.