Hyatt
Hyatt is a leading global hospitality company offering 20 premier brands.
Chicago, IL

Manager, Data Science - Experimentation at Hyatt

| Chicago
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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

The Opportunity

At Hyatt, we’re working to Advance Care through data-driven decisions and automation. This mission serves as the foundation for every decision as we create the future of travel. We can’t do that without the best talent – talent that is innovative, curious, and driven to create exceptional experiences for our guests, customers, owners and colleagues.  

Hyatt seeks an extraordinary data scientist to help build the algorithmic assets and features that Hyatt guests, members, customers and internal users leverage to transform the guest experience and drive efficiencies across the operations of our business.

In this role you will lay the foundations of experimentation at Hyatt focusing primarily on experimentation design, software development, and performance measurement to determine incremental causal impact. Projects may include a variety of disciplines, ranging from algorithmic products to regional/global business strategies. Secondary responsibilities may flex across data science initiatives as needed such as forecasting, machine learning modelling, and optimization.

You will be a part of a ground-floor, hands-on, highly visible team which is positioned for growth and is highly collaborative and passionate about data science.

Applying the latest techniques and approaches across the domains of data science, machine learning, and AI isn’t just a nice to have, it’s a must.

Who We Are Hyatt is proud to have a culture where coworkers become friends and family. Since 1957, our focus on care for our employees and our guests has served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 950 hotel, all-inclusive, and wellness resort properties in 67 countries across six continents.

As we continue to grow – even during the most challenging and uncertain times – we never lose sight of what’s most important: People.

Why now? We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business underpinned our growth for years. With Covid-19, much travel has ceased - but the passion for travel remains. Now that vaccines have been introduced, one of the things people look forward to most is traveling. Hyatt is at the epicenter of the return to travel - and we are looking for passionate changemakers to be a part of our journey. When you join Hyatt, you will join a world of possibility. How We Care for Our People Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last seven years, ranking No. 28 in 2020.

We’re proud to offer exceptional benefits which may include:

  • Complimentary and discounted stays at Hyatt hotels around the world
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, on-site rest and relaxation, meditation lounges and flexible schedules
Our Commitment to Diversity, Equity and Inclusion Hyatt has made significant strides toward building a diverse, equitable and inclusive culture. With more than 127,000 colleagues across 67 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.

Who You Are

We care about your qualifications, but we care more about your qualities when you join the Hyatt family. As our ideal candidate, you understand the power and purpose of our Culture of Care and share our core values of Respect, Integrity, Humility, Empathy, Creativity and Fun. Our colleagues embody our purpose of caring for people, including each other, our guests, and ultimately our owners. This commitment to genuine service and care is what differentiates us and drives guest preference.

The Role

  • Define and build the experimentation culture and capabilities at Hyatt from a statistics-first lens.
  • Create experimental designs and measurement strategies across data science products and broader business strategies.
  • Hands-on developer and owner of internal code/process which fuels our experimentation and measurement capabilities across a variety of KPIs and statistical tests.
  • Work collaboratively with other data scientists and business partners to ensure proper execution of experiments and manage cross-product experimentation coordination as applicable.
  • Report on measurement results, such as incrementality and bias, with a commitment to ethical data science.
  • Demonstrate holistic thinking, strategic agility, and leadership with all levels of the organization.
  • Lead and train direct reports as the function scales.

The ideal candidate demonstrates a commitment to Hyatt core values: respect, integrity, humility, empathy, creativity, and fun.

Qualifications

  • Master’s degree in econometrics, statistics, computer science, or related fields required.
  • 5+ years of data science experience with a focus on experimentation and measurement, hospitality experience not required.
  • Expertise in Python and SQL, additional software experience preferred ie Docker, Spark.
  • Expertise in statistical methods and tests (parametric and nonparametric tests, bias corrections, multiple comparison corrections, power sizing, stratified sampling, etc).
  • Experience with treatment effect methodologies (ie CATE, S-Learner, etc).
  • Experience with time-series causal impact analysis.
  • Experience operating in a cloud environment (AWS, GCP) with large datasets.
  • Experience operating in an Agile Methodology environment.
  • Experience with DevOps and CI/CD concepts.
  • Excellent communication and teamwork skills.
  • Position will require customer-facing interaction and collaboration.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

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Where we are

The Hyatt hub is located along the river within Chicago's Loop neighborhood. It is close to various restaurants, train stations and bus stops.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • GroovyLanguages
    • ReactLibraries
    • Web ComponentsLibraries
    • GebLibraries
    • SpockLibraries
    • ExpressFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SauceLabsFrameworks
    • Node.jsFrameworks
    • SwiftUIFrameworks
    • SeleniumFrameworks
    • AppiumFrameworks
    • WiremockFrameworks
    • TealiumFrameworks
    • TableauFrameworks
    • DataDogFrameworks
    • SplunkFrameworks
    • HelmFrameworks
    • DockerFrameworks
    • GradleFrameworks
    • K6Frameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • Jenkins PipelinesFrameworks
    • Azure PipelinesFrameworks
    • KafkaFrameworks
    • Lake FormationFrameworks
    • Redshift DWFrameworks
    • Amazon EMRFrameworks
    • SagemakerFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • Adobe AnalyticsAnalytics
    • Adobe TargetAnalytics
    • Embrace.ioAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • MURALDesign
    • InDesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
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What are Hyatt Perks + Benefits

Hyatt Benefits Overview

Wellbeing is the ultimate realization of our purpose –— we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” list for the last eight years, ranking No. 16 in 2021. We’re proud to offer exceptional benefits including: complimentary and discounted stays at Hyatt hotels around the world; a global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption; and work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, on-site rest and relaxation, meditation lounges and flexible schedules.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Hyatt

What are some social events your company does?

At Hyatt, we love to connect with our guests and customers — and with each other. We host various events throughout the year, from company-wide Diversity Business Resource Group (DBRG) activities like this year’s virtual Black History Month Celebration featuring Debbie Allen, to team-led events such as virtual breakfast clubs and happy hours.

Danielle

Director, Performance Optimization

How do you collaborate with other teams in the company?

Our cross-functional collaboration is built on trust and transparency, and we work together in many different ways, from video calls to brainstorming sessions, weekly “open office” hours, shared creative boards, and more. At Hyatt, collaboration is key and our teams are constantly evolving our ways of working to advance our purpose of care.

Hannah

Manager, eCommerce Product Development

How has your career grown since starting at the company?

My role has transformed and expanded since I began at Hyatt — in my case, as a bellhop in New Zealand at the age of 19. Since that time, my Hyatt roles have taken me to Germany and to the Hyatt Hub in Chicago, where I now manage an incredible team. Hyatt is a place that’s ripe with opportunity — where your drive and passion can take you far.

Daniel

Director, Digital Content & Asset Management

What is your vision for the company?

We are in a time of extraordinary transformation and one of the things that people are looking forward to most is traveling. Hyatt is at the epicenter of the return to travel and we are looking for passionate change-makers to be a part of our journey — with our digital and technology areas at the heart of where we are investing and growing.

Julia

Senior Vice President, Global Head of Digital & Technology

How do your team's ideas influence the company's direction?

Hyatt’s teams of designers, engineers, and product managers are organized around moments in the guest journey, and it’s their research and their ideas that go into nearly every decision we make about the digital products we bring to life. Our agile approach and guest-centricity enable ideas that shape the business.

Ben

Vice President, Digital Product

Jobs at Hyatt
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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

Manager, Guest Experience Operations

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+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

Citrix Systems Engineer

Hyatt
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+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

Director - Product Design

Hyatt
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1 day ago
+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

Sr. Java Engineer

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2 days ago
+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

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+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

Quality Assurance Analyst

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+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best

Manager - Technical Accounting

Hyatt
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2 weeks ago
+38
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best