Job Summary

Designs, executes and analyzes world class research and recommends solutions to support and uphold the corporate vision of “improving our communities’ health and wellbeing”. Creates actionable insights based on data and sound analysis; Acts as a key team member to ensure the customer voice is represented. Leverages work to uncover insights, and collaborates with key cross-functional partners in Merchandising, Marketing and Pharmacy to influence strategy. Recommends communications, programs and services to improve business initiatives.

Job Responsibilities

•Develops and implements operational activities that have moderate to significant impact on the specified functional area of the Customer Loyalty & Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:

•Developing complex or industry- approaches to strengthen the development of broad-reaching initiatives.

•Defining, deploying and institutionalizing functional area research approaches and related knowledge bases.

•Forecasting and assessing industry trends and their impact on key initiatives for the specified area.

•Establishing guidelines, best practices and standards.

•Analyzing, summarizing and presenting results to functional teams and decision makers.

•Leading cross-functional teams for tactically important initiatives.

•Developing programs that establish and enhance standards.

•Interpreting complex results and analyzing trends.

•Identifying and establishing relationships with internal/external partners.

•Performs as the subject matter expert for the specified functional area May connect various data points to create the big picture. Becomes actively involved, as required, to meet schedules and resolve problems that are complex in nature.

•Assists in the development of complex capabilities, May develop the specifications of complex projects and may perform as implementation lead for key initiatives. Stays abreast of new developments used to establish and enhance standards.

•Provides cross-functional challenges and recommendations for new ideas / solutions to gain acceptance from a wide range of audiences. Creates specifications for initiatives and may lead in implementation. Shares complex information related to areas of expertise and/or to gain acceptance of business solutions.

•Influences others and creates consensus within the business, building decisions by leading stakeholders to a conclusion. Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies. Works cross functional to identify potential business risks and strategies to deliver business solutions. Makes actionable recommendations to appropriate stakeholders. May perform as customer advocate.

•Leads cross-functional project work streams and ensures key initiatives are completed within budget and on time to meet business units’ needs.

•Conducts assessments utilized to illustrate business impact.

•Makes actionable recommendations to increase operating efficiencies and communicates recommendations effectively, tailoring communications appropriately to different audiences.

•Builds understanding of the specified area and performs as a SME to key stakeholders. Utilizes knowledge to assist business leaders in leveraging ways to grow their business. Maintains involvement at tactical level throughout the year. Maintains knowledge of competitive / industry trends to stay abreast of best practices.

•Guides and mentors less experienced team members, as necessary. May provide subject matter expertise to the business. May participate in teaching and training members of the work team.

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Basic Qualifications

• Bachelor's degree and at least 2 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 5 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
• Experience with MS Office Suite.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• At least 2 years of experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
• Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Experience leading cross-functional teams.
• Experience developing and delivering presentations to various audience levels within an organization.
• At least 1 year experience of direct leadership and/or cross functional team leadership.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master's Degree OR MBA
• 5 years experience with market research
• Healthcare or Retail experience
• Experience with Digital Research
• Experience working in a dynamic, multi-disciplined environment juggling multiple projects with different priorities.
• Some experience with media research preferred (e.g., marketing mix, media measurement and testing, ad/creative development, messaging testing, positioning research).
• Strong sense of curiosity coupled with exceptional sense of initiative and drive to get things done with excellence.