Hey! We’re Grubhub

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

The Grubhub Market Research team is a well balanced mix of qualitative and quantitative researchers who are passionate about understanding people’s needs, behaviors and attitudes. The team helps Grubhub maintain understanding of diners, restaurants and delivery partners and their experiences across the Grubhub brand which include product, customer service, ongoing engagement, and other important touchpoints. 

The Manager will work closely with the Sr. Manager and will be asked to champion the Market Research function at Grubhub across many cross functional teams. This role should be filled by someone who considers themselves as a thought leader, a subject matter expert, and a “doer” when it comes to market research. 

Primary Responsibilities: 

• Execute all aspects of the research process with excellence--writing proposals, designing studies, hypothesizing and analytic planning, synthesizing data and analytics, creating insights and narratives that drive actionable recommendations and presenting results to client teams and high level stakeholders including C-suite executives
• Develop a thorough, research-based understanding of the basic needs and attitudes from Diners, Restaurants, and Delivery Partners and identify opportunities to improve product offerings for all
• People management of  junior team members while also serving as a mentor/educator to promote growth of team members
• Manage relationships with external vendors and contract workers on an as needed basis
• Partner with business leaders across the organization to identify and translate business needs into an actionable research agenda and develop a deep understanding of business initiatives to synthesize research results with explanatory drivers.  Top candidates should be able to link our business decisions with observed impact to tell the story.   
• Inform business decisions by communicating clear and actionable recommendations based on research to stakeholders including marketing, operations, product, and finance 
• Provide input and leadership on Grubhub’s brand strategy; help create clear and compelling brand communications based on consumer insights 
• Assists in managing annual and quarterly planning process, including budgets and headcount planning 

What You Bring to the Table

• Exceptional research skills with a variety of marketing research methods, including quantitative methods such as MaxDiff, conjoint, discrete choice, and brand tracking; and qualitative methods including 1:1 interviews, focus groups, diary studies, and ethnography 
• Must have a successful track record of executing multiple concurrent marketing research projects from start to finish -- we’re looking for someone who likes to get involved with the project in a hands-on way rather than simply managing the process and the ability to toggle between projects
• Comfortable working independently as well as part of a broader team
• Subject matter expert in both quantitative and qualitative research methods
• Comfortable working in matrixed organizations 
• High analytic aptitude--comfortable with understanding and communicating the results of advanced analytics and data analyses
• Knowledge of statistics and advanced analytic methods is a plus (e.g. regression, factor analysis, correspondence analysis)
• Strong experience with analytic software packages such as SPSS, SAS, R, etc. 
• Strong organizational and problem-solving abilities
• At least 7 years of primary marketing research experience (agency or client side), experience with fast moving tech companies preferred
• At least 3 years of experience managing and developing high-performing teams 

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
• MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
• COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.